Andrii Liakhoven
Warsaw
Summary
Results-driven IT Support Engineer with over 10 years of experience providing multi-level (L1–L3) technical support and IT systems administration. Expertise includes Windows Server, Active Directory, O365, Exchange, virtualization, monitoring tools, and automation scripting. Proven track record in incident and change management (ITIL), user support, and infrastructure maintenance within enterprise environments. Actively expanding knowledge in DevOps, Linux administration, and infrastructure automation to facilitate a transition into IT Administrator/System Engineer roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Kingspan Light + Air
11.2021 - Current
- Provide L1–L3 technical support for global users (hardware, software, and network incidents).
- Troubleshoot and resolve issues across AD, Azure, Intune, O365, Exchange, and Windows systems.
- Collaborate with IT Support teams and ensure SLA compliance and service quality.
- Maintain IT assets inventory and manage incident documentation.
- Participate in system improvement projects and change management processes.
- Provided technical support for hardware and software issues to enhance user productivity.
Technical / Team Lead
Hemmersbach Central Support Sp. z o.o.
04.2020 - 08.2021
- Led a team of engineers providing 3rd-level end-user computing and printing support.
- Mentored engineers; monitored SLA/ticket flow and quality indices; supported project planning and delivery.
- Supervised project progress, SLA compliance, and quality metrics via Power BI dashboards.
- Developed and implemented training programs for junior staff, fostering skill development and knowledge-sharing sessions.
- Coordinated with Service Delivery Managers and international teams.
Senior Layer 1.5 Support Engineer
Hemmersbach Central Support Sp. z o.o.
04.2018 - 04.2020
- Delivered L2 technical support for workstations, laptops, and printers.
- Diagnosed technical issues and provided timely support to enhance customer satisfaction.
- Ensured documentation and escalation procedures were followed.
IT Support Engineer
Hemmersbach GmbH & Co. KG
12.2017 - 03.2018
- Used SCCM and MDT for system deployment and configuration.
- Prepared workstations and laptops for enterprise clients.
- Collaborated with cross-functional teams to implement IT solutions that improved system efficiency.
Education
Complete Course DevOPS Engineer - IT
SoftServe IT Academy
Remote09-2025
No Degree - Java Programming
TEB Edukacja
Warsaw, Poland06.2023
Master’s Degree - Computer Systems Engineering
Ukrainian Academy of Printing
Lviv, Ukraine06.2010
Bachelor’s Degree - Automation & Computer Integrated Technologies
Ukrainian Academy of Printing
Lviv, Ukraine06.2008
High School Diploma -
Lviv Medical Gymnasium
Lviv, Ukraine06-2004
Skills
- Systems: Windows Server (AD/Entra ID, Azure, Intune, GPO, WSUS), Basic Linux (Ubuntu/Debian/RHEL)
- Cloud & Collaboration: Microsoft 365 (Exchange Online, Teams, SharePoint)
- Identity & Messaging: Active Directory/Entra ID, MS Exchange (on‑prem/Online)
- Virtualization & Endpoints: fundamentals of Hyper‑V/VMware; SCCM/MDT imaging; Citrix
- Networking: LAN/VLAN, TCP/IP, DNS/DHCP, VPN; Cisco basics
- Scripting: Bash; regular expressions; exposure to PowerShell in admin tasks
Certification
CCNA: Introduction to Networks
Languages
English
Polish
German
Russian
Ukrainian
Timeline
IT Support Engineer
Kingspan Light + Air
11.2021 - Current
Technical / Team Lead
Hemmersbach Central Support Sp. z o.o.
04.2020 - 08.2021
Senior Layer 1.5 Support Engineer
Hemmersbach Central Support Sp. z o.o.
04.2018 - 04.2020
IT Support Engineer
Hemmersbach GmbH & Co. KG
12.2017 - 03.2018
Bachelor’s Degree - Automation & Computer Integrated Technologies
Ukrainian Academy of Printing
Complete Course DevOPS Engineer - IT
SoftServe IT Academy
No Degree - Java Programming
TEB Edukacja
Master’s Degree - Computer Systems Engineering
Ukrainian Academy of Printing
High School Diploma -
Lviv Medical Gymnasium
Education Certifications
- Postgraduate Diploma in Java Programming, TEB Edukacja, Warsaw, Poland, 09/01/22, 06/30/23
- Master’s Degree in Computer Systems Engineering, Ukrainian Academy of Printing, Lviv, Ukraine, 09/01/08, 06/30/10
- Bachelor’s Degree in Automation & Computer Integrated Technologies, Ukrainian Academy of Printing, Lviv, Ukraine, 09/01/04, 06/30/08
- DevOps Engineer Course (in progress), SoftServe IT Academy, 01/01/25, Present, Version Control (Git), Linux OS, Bash Scripting, RegExp, RDBMS & NoSQL Basics, Virtualization (VirtualBox), Web Servers (Apache/Nginx), Infrastructure & Backup Tools
Residency
EU Long-Term Residence Permit
Volunteer Work
Regional German Society “Deutsches Heim”, Lviv, Ukraine, 2005–2017
Personal Information
Driving License: B
Hobbies and Interests
- IT automation
- Arduino/ESP projects
- System building
- Sci-fi and philosophy reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Core Technical Skills
Windows Server, Active Directory, Group Policy, Exchange, O365, Citrix, Cisco, VMware, Hyper-V, Grafana, Power BI, Tanium, ServiceNow, Jira, BMC Helix, SAP, SNOW, Bash, RegExp, PowerShell (basic), TCP/IP, DNS, DHCP, VPN, LAN/WAN, Firewall troubleshooting, RDBMS (MySQL), NoSQL (MongoDB basics), Linux OS, Git, VirtualBox, Web Servers (Apache, Nginx), Backup Tools, Infrastructure Management, ITIL, Agile, Kanban, SLA Management, Problem & Incident Resolution, Analytical thinking, teamwork, communication, mentoring