As a CP Specialist, I enhance processes and tools, focusing on RPA deployment and change management. Known for problem-solving, attention to detail, and driving innovation, I support business users and organize community events.
Throughout my career, I have implemented knowledge repositories, trained users, managed product ownership, and created effective communication materials. I am passionate about process improvements and simplifying operations.
Achievements:
- reduction of R&M cost of RPA by 60%,
- optimization and increased utilization of RPA products within the organization,
- contribution to achieve benefits of $12M (L1, L2) against an initial business case of $5M.
- improved RPA reporting and demand gathering
Activities:
- Deploy : Cooperation with IT, Design and Operation Teams. Supporting Business Users in assessing and creating a business case for new RPA solutions.
- Product Management – 13 RPA BOTs - monitoring utilization, and bug fixes, initiating improvements
- Knowledge Management - Built a Knowledge base for AI chatbot supporting end users
- Change Management - acting as a Change Agent for Share Drive/Home Drive Remediation; co-creating quarterly newsletter
- Community – co-organizing Digital Summit networking event for community across the company
- Knowledge Management: designed and built a one-stop-shop for RTP knowledge repository – RTP Embedding HUB , implemented Modern Sharepoint Site and trained 500+ Users across organization – acting as FSO
- Deploy: FIT4 Tool – data migration, user training – acting as an Admin,
- Product Owner : monitoring utilization, and bugs fixes, coordinating knowledge base updates, initiating improvements
- Change and Engage/Comms - edited 100+ video materials for end user communication, community messages from GMs, LT, VP/EVP
- SAP User Access - SME, CP Global Approver for system access
Achievements : 70% reduction of overdue GR/SE leading to payment delays and PO/Invoice mismatch
- Process Expert - Query Resolution for CP end to end related queries - Buyers, CP Leads, Category Managers, AP, vendors; Improvement projects
- SME - SAP User Access focal point for end-users; Supporting ARIBA implementation, including 6 weeks hyper care in US for 200+ CP Users.
Scrum Master (10.2024) – PSM
Certified Dietitian (04.2025)
Certified Sailing instructor
Scrum Master (10.2024) – PSM I
Certified Dietitian (04.2025)
Certified Sailing instructor