Aneta Lenart

1. Act as the Business Activity Owner for assigned Citi Vendors to ensure the Third Parties perform the process in a safe and sound manner, and in accordance with Citi policies and regulations required at various stages of the TPM lifecycle, in liaison with Third-Party Officer and other leadership teams, Sourcing Legal, Compliance, Product/Operations Teams, Technology, etc.

These include a variety of activities, such as:

• Pre/post contract Risk Assessment (TP-RAP) to determine the required level of Due Diligence,
• Registration of new and updating existing relationships in Citi-Approved Supplier Program System,
• Conduct applicable ongoing monitoring activities for vendors (verification of customer complaints, monitoring compliance with Records Managements Standard, periodically monitor the Third’s Party Compliance to required controls, monitoring Third Party Performance including SLA Breaches,
• Assistance with additional monitoring activities such as, Insurance coverage, CoB Assessment, Third Party Information Security Assessment (TPISA), Contract review Process

2. Perform as functional bridge amongst external vendors as well as internal stakeholders.

3. Develop and maintain strong relationships with Vendors, resulting in increased business opportunities.

4. Provide input into Request For Pricing/Information/Quotation, contracts, SLA’s, KPI’s, benchmarking and pricing.

5. Provide input into Request For Pricing/Information/Quotation, contracts, SLA’s, KPI’s, benchmarking and pricing.

6. Manage of accounts payable, monitor payments for vendors, reconcile Vendor invoices on monthly basis.

7. Manage the timely submission of monthly accruals for EMEA Vendors

8. Identify improvement areas and work closely with all internal stakeholders to prepare effective solutions.

9. Enhanced team productivity by providing training and mentorship to new joiners and teams.

10. Managed vendor-related projects efficiently, ensuring timely delivery and high-quality results.

11. Manage the custom logo process.

1. Cultivated strong relationships with vendors in the field of debt collection and collateral management.

2. Collaborated closely with legal counsel to ensure compliance with applicable regulations in all contracts executed with vendors.

3. Managed ongoing vendor monitoring to maximize profitability and achieve financial objectives.

3. Organized and updated databases, records and other information resources.

4. Created reports, presentations and other materials for executive staff.

5. Internally identified areas for improvement and work closely with all internal stakeholders to prepare effective solutions.

6. Acted as functional bridge amongst external vendors as well as internal stakeholders.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Maintained consistently high success rate of collecting on overdue accounts.
• Collaborated with other departments to verify customer compliance with payment plans.

• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained consistently high success rate of collecting on overdue accounts.

• Retained excellent client satisfaction ratings through outstanding product delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Negotiated contracts with clients and developed relationships with key personnel.
• Collaborated with cross-functional teams to identify and address customer needs.
• Developed strong rapport with customers and created positive impression of business.