Ange Irakoze Bagwire
Warsaw,Masovia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
RYANAIR DAC (ARMATIS)
05.2023 - Current
- Receive and respond to incoming calls, chats, and/or emails regarding client's problems while maintaining a courteous and professional demeanor.
- Managing, modifying, and checking customer tickets in Zendesk, Skyspeed, and on websites
- Create clear documentation for step-by-step Marcos to resolve support issues in the ticketing system
- Testing Operating system functionality | Account Set up/ Recovery on (IOS, Windows, Android etc.)
- Receive payment, Preventing Account Take Over (ATO) Protocol through PCI check
- Communicating and keeping professional relationships with colleagues, customers and supervisors/different departments in the company
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Customer Service Representative and Marketing
Group Vivendi Africa
12.2021 - 01.2023
- Maintain and grow relationships with existing customers
- Keep a high level of knowledge about existing products and services
- Meet with customers to determine their specific needs and wants, making suggestions as appropriate
- Collecting and reporting on customer complaints
- Strive to improve customer satisfaction through excellent customer service
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor's Degree - Business Management
Warszawa University of Business
02.2026
Skills
- Zendesk
- Skyspeed
- Telemarketer
- Amazon
- Good communication skills
- Call center experience
- Customer Relationship Management (CRM)
- Fast learner
- Goal oriented
- Creative thinking
- Flexibility
- Reliability and organization
- Leadership and Teamwork
- Good analytical skills
- Financial report
- Data Entry
- Bookkeeping
- Microsoft Office
- Communication skills
- Problem-Solving
- Documentation
- Account reconciliation
- Financial Accounting
- Ability to share knowledge efficiently
Certification
- Operations Security Certificate (Armatis)
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Specialist
RYANAIR DAC (ARMATIS)
05.2023 - Current
Customer Service Representative and Marketing
Group Vivendi Africa
12.2021 - 01.2023
Bachelor's Degree - Business Management
Warszawa University of Business
- Operations Security Certificate (Armatis)
Similar Profiles
Ramzi ZebbicheRamzi Zebbiche
Customer Service Representative, French Speaker at Armatis Polska ( Ryanair Project )Customer Service Representative, French Speaker at Armatis Polska ( Ryanair Project )
Peter-Paul Van Der LandePeter-Paul Van Der Lande
Captain, Ltc, B737-800 & B737-8200 Max at Malta Air. / Ryanair DAC.Captain, Ltc, B737-800 & B737-8200 Max at Malta Air. / Ryanair DAC.
Mercedes Zarzana RíosMercedes Zarzana Ríos
Cabin Service Agent at Ryanair DACCabin Service Agent at Ryanair DAC