Angelika Czajkowska
Otwock,14
Summary
Over 10 years of experience in banking for Strategic Clients.
Over 20 years of sales and customer service experience in in various industries.
Skillfully building relationships with clients based on mutual respect and trust, resistant to stress, willing to face new challenges.
Overview
28
28
years of professional experience
Work History
Relationship Manager Strategic Client Department
Bank PKO BP
11.2011 - 08.2023
- Communicated regularly with clients to understand needs, evaluate current product.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Cooperation with clients from the portfolio through effective partnership with other departments of the Bank and Companies from the Capital Group (Department of Finance for Investment Products, Cash Management, Trade Finance, Treasury, Leasing, Factoring)
- Participated in credit committees - presenting credit applications
- Negotiated/prepared the provisions of credit agreements, product agreements and price conditions.
Corporate Banking Relationship Manager
Bank Pekao S.A
12.2008 - 10.2011
- Responsible for maintaining a portfolio of corporate banking clients.
- Responsible for the development of new business customers and developing the relationship with existing corporate clients by catering their financials needs via cross selling under different banking products (Cash and Trade, Treasury, Leasing, Factoring and Private banking).
- Responsible for making sales calls, gathers financial and general business information and explains products and services offered.
- Coordinates financial analysis needed to make credit decisions.
- Negotiates terms and conditions within parameters defined by credit decisions.
- Finalizes loan agreements with prospects and Customers and closes sales.
Sales Specialist
Opera TFI S.A.
07.2007 - 12.2007
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Identifying and winning new clients.
- Making analysis of competition.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Specialist
GE Money Bank
08.2006 - 05.2007
- Current service of credit accounts of GE Money Bank head office clients in Hanover.
Product Manager
Rettenmaier Poland Ltd
01.2001 - 07.2002
- Identification and acquisition of new clients.
- Taking care of trading contacts with previous clients of the company.
- Co-organizing and participating in fairs and seminars.
- Co-editing articles within the planned promotion activities.
Trading Department Employee
Rettenmaier Poland Ltd
10.1998 - 12.2000
- Organizing and coordinating and overseas logistics (contact with Custom Agencies, custom clearances).
- Issuing sales documents.
- Keeping cash.
- Control of dept and company's liabilities.
- Contact with banks (national and overseas transfers).
- Conducting correspondence with headquarter in Germany and company's clients.
Accounting Department Employee
PepsiCo Trading Ltd
06.1996 - 09.1998
- Financial and goods settlements.
- Preparing documents for credit department.
- Issuing sales documents.
- Keeping cash.
Customer Service Coorsinator
PepsiCo Trading Ltd
04.1995 - 05.1996
- Maintaining good contacts with clients.
- Maintaining contacts with other company's departments (national and overseas) as well as company headquarter.
- Logistics of national wholesale and retail deliveries.
Education
Finance And Banking
SGH Warsaw School of Economics
Warsaw2003
Bachelor of Arts - Management And Marketing
University of Lodz
Lodz1999
Skills
- Relationship Building
- Effective Negotiations
- Deadline -Oriented
- Stress Management
- Independence Initiative & Honesty
- Ability to Work in a Dynamic Business Environment
Languages
German
Proficient
C2
en
Advanced
C1
Timeline
Relationship Manager Strategic Client Department
Bank PKO BP
11.2011 - 08.2023
Corporate Banking Relationship Manager
Bank Pekao S.A
12.2008 - 10.2011
Sales Specialist
Opera TFI S.A.
07.2007 - 12.2007
Customer Service Specialist
GE Money Bank
08.2006 - 05.2007
Product Manager
Rettenmaier Poland Ltd
01.2001 - 07.2002
Trading Department Employee
Rettenmaier Poland Ltd
10.1998 - 12.2000
Accounting Department Employee
PepsiCo Trading Ltd
06.1996 - 09.1998
Customer Service Coorsinator
PepsiCo Trading Ltd
04.1995 - 05.1996
Finance And Banking
SGH Warsaw School of Economics
Bachelor of Arts - Management And Marketing
University of Lodz
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