Angelika Szyszka
Rokietnica
Summary
Dynamic professional with a robust skill set encompassing MS Office proficiency, innovative thinking, and resilience under pressure. Demonstrates expertise in client engagement, employee training, and health and safety compliance, ensuring quality assurance and customer service excellence. Committed to upholding data privacy principles while fostering cultural awareness and product knowledge. Career aspirations include advancing in roles that leverage customer service orientation and safety consciousness to drive organisational success.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Hospitalization valuation specialist
Rehasport Clinic Sp. z o.o.
Poznań
2025.12 - 2026.02
- Providing information on the treatment process and the prices of medical services provided by private hospital
- Preparing quotes: calculating the costs of surgical procedures for patients and setting their deadlines
- Supporting patients in preparing for surgery and their stay at the hospital, Supervising the conduct of pre-procedure examinations and consultations - verifying the completeness of medical documentation and test results necessary for surgery
- Explaining terms and conditions and signing contracts with patients
- Collaborating with medical staff to ensure smooth and comprehensive care
- Controlling payments for surgical procedures and coordinating financial matters with entities collaborating with hospital
Financial Services Account Associate II
FIS Technology Services Poland Sp. z o.o
Poznan
2024.09 - 2025.11
- Providing customer service to the U.S. customers via inbound calls for mutual clients
- Processing account maintenance and financial transactions via phone
- Determining customer concerns and contributing to the resolution by offering solutions within scope of information given in the Policies & Procedures
- Working with confidential data of clients on multiple applications and technological solutions
- Helping clients guide through website, mobile app
- Ordering literature about funds and sending statements at customer request
- Guiding/mentoring peers on less complex processes
- Producing template email or written correspondence to customers, when appropriate
Quality Controller
Stofix
Komorniki
2023.12 - 2024.09
- Conducting material and product testing
- Carrying out quality training and implementing new procedures for employees
- Implementation of new quality procedures
- Quality checks of production materials
- Review and analysis of quality documentation
- Supervision of the production and packaging process to ensure procedures are followed
- Solving quality problems, supervising non-compliant products
- Reporting quality results and non-compliances and supervising corrective actions
- Day to day management of quality equipment and waste segregation
Quality and Stock Controller
Bakkavor
Spalding
2021.01 - 2023.06
- Managing the quality and quantity of the products being sent to customers, from intake to despatch
- Assisting in monthly, quarterly and year-end stock counts to ensure stock accuracy
- Stock management on regular basis to ensure all systems are updated and accurate
- Collaboration with the supply chain reviewing stocks, orders and potential issues
- Working closely with customers, suppliers, and internal teams to ensure the quality of products and service is maintained and improved, while ensuring that company requirements on food safety, legality and quality are met
- Having open communication with both customers and suppliers regarding issues with products, quality and approval issues for products to meet Bakkavor’s standards, issuing and responding to non-conformances
- Investigating any customer or supplier query’s regarding quality or quantity and giving feedback when required
- Day to day equipment and waste management, arranging collection and delivery of trays and pallets, monitoring pallet movements and keeping all systems updated
- Weekly equipment calibration
- Performing audits to minimise risk of possible foreign body contamination and to make sure all areas and equipment remains safe to use
- Monitoring temperature and hygiene standards
- Making sure all COA’s and despatch notes are available for traceability purposes
Stock control, clerk
Bakkavor
Spalding
2017.01 - 2021.01
- Good understanding of Management System such as PKMS and WMS
- Monitoring out of codes, ensuring none go to the customer without authorisation
- Placing stock on hold at Q. A’s request
- Ensuring stock does not go out of rotation, which could cause disposal costs to the factory
- Disposing of stock that has been OOC and not authorised to go to the customer
- Preparing stock to Staff Shop across different sites
- Traceability reporting on technical request when factories are audited by the customer
- Updating PKMS/ WMS system on new launches- ensuring smooth launch and delists of products
- Inspect and supervise the dispatch of products, verifying all product meets the required specifications and labelling requirements
- Despatching vehicles - making sure vehicle go on the correct bay on arrival and the correct paperwork goes with the correct load, contacting the hauliers, making sure loads are despatched on time
Warehouse Operative
Bakkavor
Spalding
2014.10 - 2017.01
- Multi skilled in all Warehouse operations including order picking, loading and unloading trailers with a Forklift Truck, cleaning duties as required
Education
GCSEs -
XXVth Highschool General Jadwigi Zamoyskiej
Poznan, Greater Poland 2010.09 - 2014.05
Skills
- MS Office
- Swimming
- Driver's license
- Innovative thinking
- Employee training
- Client engagement
- Data privacy principles
- Safety consciousness
- Resilience under pressure
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Product knowledge
- Quality Assurance
- Customer service orientation
- English
Languages
English
Proficient (C2)
Polish
Native
Affiliations
- swimming
- gaming
- gardening
- sewing
Certification
First aid course
Timeline
Hospitalization valuation specialist
Rehasport Clinic Sp. z o.o.
2025.12 - 2026.02
Financial Services Account Associate II
FIS Technology Services Poland Sp. z o.o
2024.09 - 2025.11
Quality Controller
Stofix
2023.12 - 2024.09
Quality and Stock Controller
Bakkavor
2021.01 - 2023.06
Stock control, clerk
Bakkavor
2017.01 - 2021.01
Warehouse Operative
Bakkavor
2014.10 - 2017.01
GCSEs -
XXVth Highschool General Jadwigi Zamoyskiej
2010.09 - 2014.05