Angelo Lobrio Reyes
Poznan,Greater Poland
Summary
To join in a company where can use profession that offer a challenging and rewarding career with advancement opportunities and compensation.
Driven professional with proactive approach, ready to excel as Operations Assistant. Possesses strong organisational skills and ability to manage multiple tasks efficiently. Committed to streamlining processes and improving operational efficiency.
Experienced professional focused on streamlining business operations and enhancing productivity. Capable of improving workflow through strong organisational skills and attention to detail. Skilled in coordinating tasks, managing schedules, and supporting team objectives to ensure smooth operations.
Hardworking Operations Assistant with flexible, proactive work ethic offers experience in team coordination and customer support. Adapts to office and operations support tasks for well-rounded assistance in dynamic, fast-paced settings.
Team-focused individual with excellent work ethic seeks role in fast-paced operations environment. Proactive and productive under pressure to complete tasks to high standards within deadlines. Confident communicator skilled in building positive staff and customer relationships.
Overview
19
19
years of professional experience
Work history
Operations assistant
DSM Firminich
Szamotuły, Greater Poland
01.2025 - 11.2025
- Coordinated daily operations by managing schedules and ensuring efficient workflow across departments.
- Assisted in developing and implementing operational procedures to enhance productivity and streamline processes.
- Facilitated communication between teams to promote collaboration and resolve operational challenges effectively.
- Maintained comprehensive records of operational activities and prepared reports for senior management review.
- Organised and prioritised tasks to meet deadlines while maintaining high standards of quality in all deliverables.
- Implemented inventory management practices to ensure optimal stock levels and minimise discrepancies.
- Promptly resolved queries for enhanced customer satisfaction.
- Developed standard operating procedures for consistency across organisation.
- Maintained organised work environment for improved productivity.
- Improved operational efficiency by streamlining administrative processes.
- Conducted quality checks on all outgoing correspondence, ensuring professionalism and correctness.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Adhered to health and safety guidelines for safe working environment.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Managed inventory records and maintained optimal stock levels for various supplies.
- Coordinated daily operations to ensure seamless workflow across departments.
Employee Relation Hr.
ADNOC HQ
Abu Dhabi, United Arab Emirates
01.2019 - 12.2024
- Staff Attendance Report Preparation
- Conductive and or attending training for staff if required.
- Overtime Preparation & Calculation
- Pioneering and part of Ask Human Capital Portal
- Preventing Policies and Procedures, Supervise Trainings before and after.
- Facilitate employee in order to update new UAE Law.
- Handling queries related to HR enquiries whilst ensuring proper recording, Documentation and closure for all cases through their lifecycle
- Email Support Team. Managing and answering email in timely manner.
- Assisting in ticket case creations via Ask Human Capital portal addressing issues and enquiries
- Conduct Disciplinary actions.
- Performing follow up on existing cases within 2nd level Hr teams enabling faster effective turnaround on resolutions.
- Hiring right employees for right job, and trained for specific locations.
- Building FAQ’s and common repository Knowledge base on Finance related policies and procedure
- Escalate issue to IT support when it comes to employees profiles and Id’s
- Welcoming newly hired employees and sending FAQ.
- Received and process request information or RFI from employee or clients and maintain all request via tracking logs.
- Provide system orientation for new employees.
- Assisting in Coordination with Logistic
- Updating profile using SAP Fiori
- Gather Feed back for and from Line Managers
- Office Supplies & Other Consumables.
- Collaborated with management teams to ensure compliance with labour laws and company policies.
- Facilitated resolution of employee grievances through effective communication and mediation techniques.
- Managed employee relations issues by providing guidance on disciplinary actions and performance management.
- Coordinated initiatives to promote employee engagement and maintain positive work environment.
- Supported development of HR policies aimed at fostering inclusive and diverse workplace culture.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
Team Leader Visitor Service
LOUVRE ABUDHABI
Abu Dhabi, United Arab Emirates
08.2017 - 01.2019
- Member of Louvre Museum opening team & operations team.
- Facilitated people taking part for opening.
- Worked with Help Desk department.
- Assisted in preparing sop and training manuals.
- Managed official email of museum.
- Prepared daily sales report and cash float.
- Prepared till cash report & ensured transfer to Trans guard at end of shift.
- Coordinated with logistics team for supply of stationary and materials.
- Ensured systems at museum are working fine and coordinated with IT department for maintenance.
- Escalated daily issues with manager and submitted report to management.
- Managed operations starting from ticket sales, customer assistance, gallery management, crowd control & emergency response.
- Handled group bookings and visits including VVIP groups.
- Trained in basic first aid and basic firefighting.
- Coordinated daily operations to ensure seamless visitor flow and satisfaction throughout museum.
- Resolved visitor inquiries and concerns promptly, ensuring positive experience for all guests.
- Collaborated with management to plan and execute special events and exhibitions effectively.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Introduced innovative solutions which maximised output without compromising quality.
- Resolved conflicts effectively, promoting harmony within workforce.
- Reduced staff turnover with effective motivation strategy.
- Developed strategies for improved performance level across team.
- Improved customer satisfaction through close collaboration with team.
- Monitored daily operations whilst reducing operational cost significantly.
- Implemented feedback mechanisms to gather visitor insights and improve service offerings.
- Mentored junior staff in best practices for visitor management and conflict resolution techniques.
- Oversaw daily operations to maintain high standards of cleanliness and organisation in visitor areas.
- Fostered collaborative relationships with diverse stakeholders to enhance overall visitor satisfaction.
- Coordinated operational workflows to ensure efficient visitor service and seamless guest interactions.
- Led team in delivering exceptional visitor experiences through effective communication and engagement.
- Reduced staff turnover with effective motivation strategy.
- Resolved visitor inquiries and concerns promptly to maintain positive impression of establishment.
- Streamlined workflow for more efficient process.
- Increased team cohesion by implementing regular feedback sessions.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Resolved visitor inquiries and concerns promptly to maintain positive impression of establishment.
- Streamlined workflow for more efficient process.
- Reduced staff turnover with effective motivation strategy.
- Reduced staff turnover with effective motivation strategy.
- Streamlined workflow for more efficient process.
- Resolved visitor inquiries and concerns promptly to maintain positive impression of establishment.
- Fostered high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within workforce.
- Developed strategies for improved performance level across team.
- Encouraged open communication, fostering positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Developed training materials and conducted workshops to enhance staff knowledge and service standards.
- Fostered a high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
Front Desk Passport Security
ETIHAD AIRWAYS
Abu Dhabi, United Arab Emirates
04.2016 - 04.2017
- Meet and greet all incoming tenants, staff, and deliveries.
- Scanning Passport of Passengers.
- Queuing and checking Passengers Luggage’s.
- Organize and update visitors log in
- Provide warm and friendly welcome to customers as arrive at airport.
- Answering calls in intercom and transfer to appropriate staff or management.
- Manage Track Company’s document. Scans images.
- Organize and Maintain documents adhering to company’s lifecycle procedure.
- Archive in active records in accordance with records retention schedule.
- Received and process request information or RFI from employee or clients and maintain all request via tracking logs.
- Make sure customers have smooth and safe journey through airport and on their return welcoming them back from their holiday.
- Managed efficient processing of passport applications ensuring compliance with security protocols.
- Ensured accuracy of documentation by meticulously reviewing and verifying passenger identities.
- Responded promptly to passenger inquiries providing clear information regarding passport security procedures.
- Implemented improvements to workflow processes enhancing efficiency and reducing processing times.
- Trained new team members on operational procedures and best practices for passport security.
- Provided support during peak travel periods maintaining high standards of customer service.
- Carried out day-to-day duties accurately and efficiently.
- Assisted in development of training materials to educate staff on updated security regulations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Executive
AXIOM TELECOMS
Abu Dhabi, United Arab Emirates
08.2013 - 12.2015
- Collaborated with various departments to enhance customer experience and streamline processes.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Enhanced brand reputation with excellent telephone etiquette.
- Handled high volume calls whilst maintaining professionalism and composure.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Managed customer feedback and implemented improvements to service quality based on insights.
- Facilitated communication between customers and technical teams to resolve complex issues efficiently.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Developed and maintained strong relationships with clients to foster customer loyalty and satisfaction.
- Handled escalated complaints with professionalism, ensuring timely and satisfactory resolutions.
- Assisted in training new staff to ensure consistency in service delivery.
- Conducted customer surveys to gather feedback on service experience improvement.
- Offered additional products and services to boost company sales.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Delivered exceptional service to increase customer loyalty.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Secretary of Culinary
ATLANTIS THE PALM DUBAI
Dubai, United Arab Emirates
07.2012 - 07.2013
- Provide administrative support to both staff & managers.
- Maintain personal files of employees.
- Maintain record of existing & new customers for follow up.
- Prepare sales report from all branches.
- Maintain attendance statement.
- Correspondence about visa status / payrolls.
- Prepare quotations for institutional sales.
- Add Minutes of Meeting.
- Scanning of Documents
- Data Encode as advised
- Managed daily administrative tasks to ensure smooth operations within culinary department.
- Coordinated communication between culinary team and management to foster collaboration.
- Developed and maintained organised filing systems for culinary documents and reports.
- Assisted in planning and executing culinary events to enhance guest experiences.
- Supported inventory management by tracking supplies and placing orders as needed.
- Facilitated staff training sessions to promote skill development and best practices.
- Streamlined scheduling processes to optimise team efficiency and service delivery.
- Implemented new procedures to improve workflow and enhance overall productivity.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Coordinated events that resulted in positive company exposure.
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Assisted in HR duties, resulting in streamlined hiring processes.
- Mitigated risk by identifying potential issues whilst preparing reports and documents.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
Billing Coordinator
DAR AL SHIFA HOSPITAL, KUWAIT
Kuwait, Kuwait
12.2006 - 03.2010
- Coordinated billing processes to ensure accurate and timely invoicing for patients.
- Reviewed and reconciled billing discrepancies to maintain financial integrity within department.
- Assisted in training new staff members on billing procedures and hospital software systems.
- Implemented improved workflows to enhance efficiency in billing operations across departments.
- Collaborated with medical staff to gather necessary documentation for accurate charge capture.
- Monitored accounts receivable to identify outstanding balances and follow up on collections.
- Developed and maintained comprehensive billing records to support audits and compliance efforts.
- Utilised healthcare billing software to streamline processes and reduce administrative burdens.
- Updated customer profiles regularly for enhanced organisational efficiency.
- Maintained confidential data, ensuring strict regulatory compliance.
- Improved accuracy of financial reports through meticulous review and correction of invoicing discrepancies.
- Collaborated extensively with customer service representatives, enhancing client communication and satisfaction.
- Improved revenue flow through diligent account management tasks.
- Ensured accurate record keeping, minimising potential errors in financial system.
- Pioneered digital transformation initiatives within department leading towards more efficient workflows and cost savings.
- Liaised with various departments to streamline invoicing process for increased productivity.
- Conducted regular audits of financial procedures, ensuring conformity to industry standards and regulations.
- Coordinated with medical staff to resolve discrepancies in patient accounts.
- Reviewed and processed insurance claims to facilitate timely reimbursements.
- Collaborated with finance department to streamline billing operations and reporting.
- Trained new staff on billing software and hospital billing procedures.
- Assisted in development of standard operating procedures for billing processes.
- Monitored accounts receivable to identify and address outstanding payments.
- Produced regular reports on billing performance and identified areas for improvement.
- Facilitated smooth operations, improving overall workflow efficiency.
- Streamlined financial processes with implementation of new billing system.
- Managed billing processes ensuring accuracy and compliance with hospital policies.
- Streamlined financial processes with the implementation of a new billing system.
- Expedited invoice processing by consistently maintaining accurate billing records.
- Ensured accurate record keeping, minimising potential errors in the financial system.
- Assured timely payments by proactively following up on outstanding invoices.
- Supported senior management in strategic decision-making through provision of relevant billing reports and insights.
- Established strong relationships with clients to facilitate prompt payment and improve business relations.
- Managed customer queries to enhance overall service delivery.
Education
Bachelor of Business Administration - Management
University of the East
Manila, Philippines 07/1998 - 03/2002
Secondary School - Highschool
Theresian School of Cavite
Manila, Philippines 06/1994 - 05/1998
Skills
- SERVICE NOW
- SAP FIORI
- SERVICE MANAGEMENT
- CLOUDS
- BASIC PROCUREMENT
- MS Office (Excel, Word, Power point & Outlook)
- BOOKKEEPING
- Inventory management
- Operational coordination
- Process optimisation
- SOP development
- Customer query resolution
LANGUAGE
English
Basic Arabic
Reference:
Available on Request
Trainings:
- Essential Food Safety Training
- First Aid and Fire Safety Training
- HSE Basic Support
Timeline
Operations assistant
DSM Firminich
01.2025 - 11.2025
Employee Relation Hr.
ADNOC HQ
01.2019 - 12.2024
Team Leader Visitor Service
LOUVRE ABUDHABI
08.2017 - 01.2019
Front Desk Passport Security
ETIHAD AIRWAYS
04.2016 - 04.2017
Customer Service Executive
AXIOM TELECOMS
08.2013 - 12.2015
Secretary of Culinary
ATLANTIS THE PALM DUBAI
07.2012 - 07.2013
Billing Coordinator
DAR AL SHIFA HOSPITAL, KUWAIT
12.2006 - 03.2010
Bachelor of Business Administration - Management
University of the East
07/1998 - 03/2002
Secondary School - Highschool
Theresian School of Cavite
06/1994 - 05/1998