Anita Boroń- Buczek
Opole
Summary
Professional with solid experience in customer service, prepared to excel in this senior role. Proven ability to resolve issues efficiently and enhance customer satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in conflict resolution, communication, and process improvement while maintaining high standards. Reliable and results-driven, consistently supporting team success and client happiness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Specialist
PPG Global Business Services Poland Sp. Z O.o
08.2023 - Current
- Processed, scheduled and executed customer orders for new and established customers.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Tracked performance metrics to identify areas of improvement, leading to targeted coaching sessions for team members.
- Developed and implemented training programs for new hires, contributing to enhanced team performance and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
- Improved customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
- Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.
Order Management Specialist with German / Workflow Lead
OLYMPUS BUSINESS SERVICES Sp. z.o.o
05.2019 - 07.2023
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
- Managed team workload to reach targets for specific tasks.
- Timely and accurate processing of consumer, investment orders in SAP.
- Managing sales orders in DACH countries.
- Coordinate shipment inquiries;
- Collaborate with other teams in supply chain planning;
- Developed and implemented process improvement strategies.
Education
Master of Arts - German Philology, Scandinavian Studies (Danish)
Uniwersytet Wrocławski
Wroclaw, Poland06.2018
Bachelor of Arts - German Philology
Uniwersytet Wrocławski
Wroclaw, Poland06.2016
Skills
- Salesforce
- SAP SD
- Oracle
- Reporting and analysis
- Workflow Optimization
- Customer Support
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Microsoft Office
- Self Motivation
Certification
- Danish Language, Culture and Society, Denmark, International People's Collage
- Lean Six Sigma Yellow Belt
Languages
English
Upper intermediate
B2
German
Advanced
C1
Danish
Intermediate
B1
Timeline
Senior Customer Service Specialist
PPG Global Business Services Poland Sp. Z O.o
08.2023 - Current
Order Management Specialist with German / Workflow Lead
OLYMPUS BUSINESS SERVICES Sp. z.o.o
05.2019 - 07.2023
- Danish Language, Culture and Society, Denmark, International People's Collage
- Lean Six Sigma Yellow Belt
Master of Arts - German Philology, Scandinavian Studies (Danish)
Uniwersytet Wrocławski
Bachelor of Arts - German Philology
Uniwersytet Wrocławski
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