Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Anita Rupar

Anita Rupar

Rzeszów

Summary

I have 5 years experience in arranging business travel for corporate clients via phone, email and chat, currently I am a team member dedicated to META employees 1 year (Facebook/ Instagram/ WhatsApp); (previously I have supported Amgen employees 3.5 years, as well as DXC and GE and customer service backup);I am experienced in working with GDS Sabre / PowerTurbo / PowerHotel / Travel Fusion / MS Office/. I am fluent in spoken and written English and communicative French as a result of working in a diverse and multicultural environment, supporting clients from all over the world (EMEA/ APAC/ NORAM markets), as well as my educational background.

During my time at CWT I have gained extensive experience in the corporate travel industry.
My role as a business travel counselor has given me the opportunity to develop a strong understanding of the business travel process.

I have good teamwork and communication skills. I manage my time effectively and solve problems independently.

Overview

10
10
years of professional experience

Work History

Corporate Travel Counselor

CWT
10.2017 - Current


  • Provide customers with best deals and well-researched travel options while improving customer satisfaction.
  • Arrange both international and domestic travel accommodations for corporate customers, searching for airfare as well as hotel and car rental reservations.
  • Assist travelers in navigating travel disruptions, providing timely alternatives
  • Assist clients with flight changes and cancellations to minimize inconvenience
  • Consistently deliver travel advising to develop valuable client relationships.
  • Maintain up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Increase knowledge of global destinations to provide insightful recommendations tailored to individual client needs.
  • Ensure compliance with company policies and procedures through diligent monitoring of all bookings and transactions.
  • Manage complex itineraries for high-level executives, ensuring seamless travel experiences
  • Attend regular meetings within the team to share industry updates, fostering a culture of continuous learning.

Waitress

Le Voltaire
09.2015 - 09.2017
  • Customer service in English and French for international clients- collected orders, assisted with menu selection, and served orders;
  • Took responsibility for the customer's bill, answering questions and relaying complaints or comments to the chef and restaurant manager;
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Au pair

French Family
06.2014 - 09.2015
  • Providing full-day care for children, organizing the day, children's free time and additional activities in English and French.

Tourism Specialist- Internship

Subcarpathian Regional Tourist Organization (PROT)
12.2013 - 03.2014
  • Provided tourist and accommodation information;
  • Collaborated with colleagues to create study tours and tourism fairs;
  • Updated and maintained e-tourism platforms, including websites and social networks;
  • Helped in planning promotional campaigns - created promotional materials to attract larger market share.
  • Took part in translation of tourism information leaflets;
  • Participated in training sessions to continuously improve skills and stay current on industry best practices.


Education

Master's Degree - English philology

Uniwersytet Rzeszowski
Rzeszów, Poland
09.2022

Bachelor's Degree - English Philology - Teaching English as a second or foreign language

Teacher Training College in Co-operation With Rzeszów University
Rzeszów
09.2015

Bachelor's Degree - Tourism Management and Services

University of Rzeszów - Department of Tourism And Recreation
Rzeszów
09.2012

Part of Study Within The Framework of The "Erasmus" Program - Tourism Management

Universidad De Huelva
Huelva, Spain
02.2011

Skills

  • Corporate Travel Management
  • Customer service
  • Reservation systems
  • Airline ticketing
  • Hotel Booking
  • Communication
  • Teamwork
  • Time Management
  • MS OFFICE
  • SABRE

Languages

Polish
Native language
English
Proficient
C2
French
Elementary
A2
Spanish
Beginner
A1

Timeline

Corporate Travel Counselor

CWT
10.2017 - Current

Waitress

Le Voltaire
09.2015 - 09.2017

Au pair

French Family
06.2014 - 09.2015

Tourism Specialist- Internship

Subcarpathian Regional Tourist Organization (PROT)
12.2013 - 03.2014

Master's Degree - English philology

Uniwersytet Rzeszowski

Bachelor's Degree - English Philology - Teaching English as a second or foreign language

Teacher Training College in Co-operation With Rzeszów University

Bachelor's Degree - Tourism Management and Services

University of Rzeszów - Department of Tourism And Recreation

Part of Study Within The Framework of The "Erasmus" Program - Tourism Management

Universidad De Huelva

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Anita Rupar