Anita Ziemba-Nowak
Karniowice
Summary
I present a very dedicated and professional approach towards the employer with a a strong wish to contribute to the personal growth and development of myself and fellow employees. I take pride in being passionate about delivering outstanding quality and service by demonstarting practical experise. My years of experience in different multi national companies have taught me how to communicate
effectively and respectfully always having at the core the good of the
company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Internal Trainer
Euroclear Bank SA/NV
Kraków
01.2018 - Current
- Regularly prepared and delivered an extensive onboarding programme for new employees including high level financial knowledge as well as embedding goals, mission and values of the employer
- Prepared and delivered (both on site and online) high quality business specific sessions for more senior employees
- Designed and delivered numerous soft skills sessions focused or effective oral and written communication
- Run regular training needs analyses; reviewed and modified course content and delivery based on feedback
- Liaised with the numerous internal and external stakeholders enhancing the training programme
- Created roadmaps including new wavs of learning
- Co-created the community of internal business trainers with the continuous improvement mindset
- Developed complete e-learning programms and instructor led training using expert learning techniques
Banking Operations Specialist
Euroclear Bank SA/NV
Kraków
06.2014 - 01.2018
- Provided dedicated support to the clients responding accurately to their queries both verbally as well as via emails
- Engaged in complex investigations to resolve client's accounts discrepancies
- Analysed clients reports from various internal channels and proposed enhancements always having the client in mind
PCB Technician
Custom Interconnect Ldt.
Andover, UK
07.2005 - 03.2014
- Assembled high quality PCB boards using advanced manual technology
- Applied outstanding hand and eye precision skills to deliver the product as per the technical drawings
- Enhanced the skills by building prototypes, detecting causes of the failures and performing reworks
Education
Bachelor Of English Philology -
Akademia Humanitas
Sosnowiec07.2019
AAT Level 2 Accounting -
Andover College
Andover07.2013
Skills
- Very good communication skills demonstrating high level of diplomacy
- Outstanding presentation and facilitation skills as demonstrated during numerous workshops and training sessions
- Good project planning and execution skills
- Empathic approach always putting the client at the centre
- Ability to prioritise the tasks by analysing potential outcomes of decision making
- Good attention to detail
- Self-steering and independent though highly appreciating being part of a diverse team
- Applied knowledge of MS Office 365 applications
Certification
Certificate of Advanced English (CAE)
Languages
Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Internal Trainer
Euroclear Bank SA/NV
01.2018 - Current
Banking Operations Specialist
Euroclear Bank SA/NV
06.2014 - 01.2018
PCB Technician
Custom Interconnect Ldt.
07.2005 - 03.2014
Bachelor Of English Philology -
Akademia Humanitas
AAT Level 2 Accounting -
Andover College