ANJANA SREEKUMAR
Warsaw
Summary
Accomplished professional with expertise in business and financial analysis, sales and revenue growth, and market research and strategy. Proven track record in leadership and team management, process optimisation, and efficiency improvements. Adept at implementing agile methodologies (Scrum) to enhance sales performance, improve training programmes, and drive customer relationship management. Skilled in Microsoft Excel and data management, with a strong focus on problem-solving and critical thinking. Career goals include leveraging accounting knowledge to further optimise business processes and contribute to organisational success.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technical Support Specialist
FOUNDEVER
Warsaw, Mazovia
09.2023 - 04.2025
- Increased Efficiency: Reduced ticket resolution time by 25% through effective troubleshooting skills and diagnostic tools
- Enhanced Sales Performance: Trained 50+ sales team members, resulting in a 20% increase in sales performance
- Improved Training Programs: Designed training programs achieving 90% trainee satisfaction rates based on feedback surveys
- Leadership Role Success: Served as backup manager, maintaining 100% team productivity during key projects and absences
- Ensure that all asset-related activities are carried out accurately and within required timelines
- Implemented IT security protocols, enhancing overall data protection infrastructure.
- Maintained client relationships through provision of exceptional after-sales tech support services.
- Tracked technical issue patterns; suggested solutions for recurrent problems.
- Streamlined financial processes for improved efficiency and accuracy.
Accounting associate
Sree Ayyappa Powertools
Pathanamthitta, Kerala, India
01.2023 - 09.2023
- Prepared payroll documents, ensuring punctual salary disbursement for employees.
- Balanced ledgers on a monthly basis to ensure accurate record-keeping.
- Enhanced financial accuracy by performing detailed reconciliation procedures on accounts.
- Liaised effectively with external auditors during annual audits to ensure smooth process flow.
- Ensured compliance with accounting regulations by reviewing internal policies.
- Handled day-to-day bookkeeping tasks including posting entries to general ledger and journal entries leading to increased organisational effectiveness.
- Oversaw the preparation of VAT returns every quarter thereby ensuring compliance with HMRC guidelines.
Education
MA - Public Administration
WSPIA
01.2024 - Current
MBA - Finance & Operations Management
Reva University
Bangalore, Karnataka 01.2020 - 01.2022
Bachelor's - Commerce
Devaswom Board Pampa College
07.2017 - 01.2020
Skills
Business & Financial Analysis
- Sales & Revenue Growth
- Market Research & Strategy
- Leadership & Team Management
- Process Optimization & Efficiency
- Agile Methodologies (Scrum)
- Customer Relationship Management
- Microsoft Excel & Data Management
- Problem-Solving & Critical Thinking
- Accounting
- Familiarity with accounting databases
- Margin calculation proficiency
- Data analysis competence
Certification
- Advanced Excel
- Global Data Privacy Awareness Training
- Global Security Awareness Training
Languages
English
Advanced (C1)
Polish
Beginner
Declaration
I Agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection
Regulation).
Timeline
MA - Public Administration
WSPIA
01.2024 - Current
Technical Support Specialist
FOUNDEVER
09.2023 - 04.2025
Accounting associate
Sree Ayyappa Powertools
01.2023 - 09.2023
MBA - Finance & Operations Management
Reva University
01.2020 - 01.2022
Bachelor's - Commerce
Devaswom Board Pampa College
07.2017 - 01.2020
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