Anjum Banon Motalla
Port Louis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Reservation & Sales Executive
Maurijet Ltd
07.2022 - Current
- Generated reports on occupancy rates, cancellations, and no-shows.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Followed up regularly with existing clients to maintain relationships.
- Provided customers with information on hotel services, amenities, and packages.
- Offered personalized recommendations based on guest preferences.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Tailor-made packages.
- Prepare offers for marketing purpose.
Reservation & Planning Officer
Silver Wings Travels
03.2019 - 06.2022
- Ensured all reservations were properly documented in the system.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Managed hotel quotations for both inbound and local markets.
- Coordinated hotel reservations, and issued invoices and vouchers.
- Organized activity reservations and planned tours.
- Designed custom holiday packages.
- Prepared rate sheets and costing sheets for various services.
Customer Service Agent
Blueconnect Ltd
05.2018 - 03.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Provided baggage services for Air France, KLM, and Delta Airlines.
- Managed procedures for delayed and damaged baggage (Air France and KLM).
- Created Property Irregularity Reports (PIR) for tracking lost or damaged luggage.
- Conducted proactive communication with passengers to address baggage issues.
Ticketing Agent (Training - 2 Weeks)
Ground2air SSR Airport
03.2018 - 03.2018
- Verified identification documents, such as passports and visas.
- Provided customer service to travelers, including ticketing and insurance.
- Baggage wrapping.
- Helped travelers find locations within airport complex.
Ticketing Agent (Training - 2 Weeks)
Air Austral
10.2017 - 10.2017
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Provided clients with assistance in preparing required travel documents and forms.
- Confirmed reservations by entering passenger data into the system accurately.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
Reservation Agent (Training - 1 Month)
Au Coeur Du Voyage
07.2017 - 07.2017
- Upsold additional services such as dining options, spa treatments.
- Processed customer payments for reservations over the phone.
- Provided customers with information on hotel services, amenities, and packages.
- Tailor-made packages.
Education
Diploma In Travel And Tourism Consultant -
IATA
12.2018
Diploma In Leadership And Management | Aviation -
IATA And Harvard Business Publishing
02.2018
Diploma In Travel And Tourism Foundation -
IATA
11.2017
Skills
- Excellent customer service skills
- Strong teamwork and collaboration abilities
- Quick learner with a proven ability to adapt
- Effective time management and multitasking
- Capable of working efficiently under pressure
- Leadership experience and skills
Sports & Games
Member, College Volleyball Team
- Collaborated effectively in a team setting.
- Enhanced communication and problem-solving skills through on-court decision-making and off-court strategy sessions.
Languages
English
Native language
French
Proficient
C2
Urdu
Beginner
A1
Hindi
Beginner
A1
Timeline
Reservation & Sales Executive
Maurijet Ltd
07.2022 - Current
Reservation & Planning Officer
Silver Wings Travels
03.2019 - 06.2022
Customer Service Agent
Blueconnect Ltd
05.2018 - 03.2019
Ticketing Agent (Training - 2 Weeks)
Ground2air SSR Airport
03.2018 - 03.2018
Ticketing Agent (Training - 2 Weeks)
Air Austral
10.2017 - 10.2017
Reservation Agent (Training - 1 Month)
Au Coeur Du Voyage
07.2017 - 07.2017
Diploma In Travel And Tourism Consultant -
IATA
Diploma In Leadership And Management | Aviation -
IATA And Harvard Business Publishing
Diploma In Travel And Tourism Foundation -
IATA
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