Anna Badura
Rzaska
Summary
Experienced Project Manager with proven track record in complex corporate environments across Customer Service, Relationship Management and plus 5 years in Project Management. Trusted to run challenging, end‑to‑end projects, steer senior stakeholders, and deliver to plan. Quality‑driven, ownership‑minded, and recognized for consistently exceeding expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Heineken Krakow
08.2020 - Current
- Delivered complex projects on time and within budget.
- Developed and implemented project plans, ensuring alignment with organizational goals.
- Collaborated with senior stakeholders to define project scope, objectives, and deliverables.
- Streamlined communication processes among team members and external partners.
- Managed risk assessments, proactively addressing potential issues before they impacted timelines.
Relationship Lead
Heineken Krakow
08.2015 - 08.2019
- Managed strategic relationships between Operating Companies (OpCos) and the Shared Service Center, acting as the primary liaison to ensure alignment and collaboration.
- Executed governance frameworks, driving compliance with agreed processes and standards while facilitating regular governance meetings and reporting.
- Ensured service delivery against SLAs, monitoring performance, addressing escalations, and implementing corrective actions to maintain operational excellence.
Customer Service Team Manager
International Paper
08.2005 - 07.2015
- Led customer service team to enhance client satisfaction and resolve inquiries efficiently.
- Implemented process improvements that streamlined operations and reduced response times.
Education
Master of Arts - American Studies
Jagiellonian University
Krakow06-2005
Bachelor of Arts - English Philology
Wroclaw University
06-2002
Skills
- E2E Project Management
- Executive-Level Stakeholder Engagement
- Relationship Management
- Advanced Interpersonal & Communication Skills
- Cross‑Functional Team Leadership
- Process Optimization & Continuous Improvement
Certification
AgilePM (v3) Foundation Certificate
Timeline
Project Manager
Heineken Krakow
08.2020 - Current
Relationship Lead
Heineken Krakow
08.2015 - 08.2019
Customer Service Team Manager
International Paper
08.2005 - 07.2015
Master of Arts - American Studies
Jagiellonian University
Bachelor of Arts - English Philology
Wroclaw University