Anna Balicka
Business Analyst
Oborniki Slaskie
Summary
Well-versed in building positive relationships with Customers and other Stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
18
18
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Business Analyst /Agile Scrum Master
Kyndryl
09.2021 - Current
- As the Business Analyst/Scrum Master I am using Agile framework and tools (Jira, Trello, Mural) for iterative software development.
- Focused on gathering and analyzing product requirements, reporting results to stakeholders, documenting product's compliance posture (vulnerabilities, risks) and training new team members.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Project Manager
IBM
09.2017 - 06.2021
- As Project Manager I have partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies, managed change and incident process.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Also supporting Client's change requests and onboarding of new Customers.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Business Service Portfolio Manager
IBM
03.2014 - 08.2017
- Acted as a single point of contact for Customers and vendors positively with particular attention to problem resolution, incident and change management.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Proactively communicated changes in market conditions that warranted adjustments within portfolios, minimizing potential losses or missed opportunities.
Research Analyst and Client Value Enhancement
Frost & Sullivan
07.2012 - 03.2014
- As Research Analyst: Providing market insights on various sectors in CEE region to stakeholders (mainly on bespoke basis)
- Focused on quantitative and qualitative research
- As Client Value Enhancement Executive: Managing Client's request and expectations
- Working with C-level executives
- Promoted to senior team member.
07.2006 - 06.2012
- Held various jobs, such as language school coordinator, customer representative for telco company, assistant to board of managers in financial company.
Education
Banking and Finances -
Wroclaw University of Economics
Russian literature and translation - undefined
University of Wroclaw
Skills
Agile Project Management
Agile Tools: Jira, Mural, Trello
Change and Incident Management
ServiceNow Database Administration
IBM Cloud management
Python basic
Certification
Service Now Certified System Administration
Data Processing Consent
I hereby give consent for my personal data to be processed for the purpose of conducting recruitment for the position for which I am applying.
Timeline
Business Analyst /Agile Scrum Master
Kyndryl
09.2021 - Current
Project Manager
IBM
09.2017 - 06.2021
Business Service Portfolio Manager
IBM
03.2014 - 08.2017
Research Analyst and Client Value Enhancement
Frost & Sullivan
07.2012 - 03.2014
07.2006 - 06.2012
Banking and Finances -
Wroclaw University of Economics
Russian literature and translation - undefined
University of Wroclaw