Summary
Overview
Work History
Education
Skills
Certification
Data Processing Consent
Timeline
Generic

Anna Balicka

Business Analyst
Oborniki Slaskie

Summary

Well-versed in building positive relationships with Customers and other Stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

18
18
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Business Analyst /Agile Scrum Master

Kyndryl
09.2021 - Current
  • As the Business Analyst/Scrum Master I am using Agile framework and tools (Jira, Trello, Mural) for iterative software development.
  • Focused on gathering and analyzing product requirements, reporting results to stakeholders, documenting product's compliance posture (vulnerabilities, risks) and training new team members.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.

Project Manager

IBM
09.2017 - 06.2021
  • As Project Manager I have partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies, managed change and incident process.
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Also supporting Client's change requests and onboarding of new Customers.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Business Service Portfolio Manager

IBM
03.2014 - 08.2017
  • Acted as a single point of contact for Customers and vendors positively with particular attention to problem resolution, incident and change management.
  • Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
  • Proactively communicated changes in market conditions that warranted adjustments within portfolios, minimizing potential losses or missed opportunities.

Research Analyst and Client Value Enhancement

Frost & Sullivan
07.2012 - 03.2014
  • As Research Analyst: Providing market insights on various sectors in CEE region to stakeholders (mainly on bespoke basis)
  • Focused on quantitative and qualitative research
  • As Client Value Enhancement Executive: Managing Client's request and expectations
  • Working with C-level executives
  • Promoted to senior team member.

07.2006 - 06.2012
  • Held various jobs, such as language school coordinator, customer representative for telco company, assistant to board of managers in financial company.

Education

Banking and Finances -

Wroclaw University of Economics

Russian literature and translation - undefined

University of Wroclaw

Skills

Agile Project Management

undefined

Certification

Service Now Certified System Administration

Data Processing Consent

I hereby give consent for my personal data to be processed for the purpose of conducting recruitment for the position for which I am applying.

Timeline

Business Analyst /Agile Scrum Master

Kyndryl
09.2021 - Current

Project Manager

IBM
09.2017 - 06.2021

Business Service Portfolio Manager

IBM
03.2014 - 08.2017

Research Analyst and Client Value Enhancement

Frost & Sullivan
07.2012 - 03.2014

07.2006 - 06.2012

Banking and Finances -

Wroclaw University of Economics

Russian literature and translation - undefined

University of Wroclaw

Similar Profiles

CREATE PROFILE
Anna BalickaBusiness Analyst