Summary
Overview
Work History
Education
Skills
Languages
Custom
References
Timeline
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Anna Bartecka

Anna Bartecka

Gdańsk

Summary

I am an accomplished Team Leader with extensive experience in operational management, people development, and stakeholder management. Proven track record in leading teams of over 20 employees, implementing strategic operational plans, and driving continuous improvement. Demonstrated ability to manage and develop high-performing teams in various industries with strong communication and coaching skills with a focus on achieving organizational goals.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Team Leader

Nordea
04.2024 - 04.2025
  • Leading team of over 20 KYC Analysts performing OEDD/EDD on Swedish customers since August 2022.
  • Responsible for making and implementing operational plans and set achievable targets that reflect overall goals and strategy of KYC Services Business Banking.
  • Coaching and developing team members to reach their highest potential, facilitate continuous improvement and deliver strong results.

Team Coordinator

01.2023 - 03.2024

Junior Team Coordinator

10.2022 - 12.2022

Acting Junior Team Coordinator

08.2022 - 09.2022

Junior Process Officer

02.2022 - 07.2022

Customer Excellence Manager Scandinavia

Emma - The Sleep Company
02.2020 - 01.2022
  • My job was to build train and lead Customer Service Teams for Sweden and Denmark contributing to great customer experience.
  • My focus areas was creating reports and controlling KPIs of both teams, Benchmark and Trend Analysis, Implementation of new processes and Call Center Management which includes Operational Management, Capacity, Recruitment & Feedback.

Customer Service Supervisor

Teleperformance
05.2018 - 12.2019
  • Started of as a first line Customer Service Agent for a TV Provider Company in Sweden, answering inbound calls and responding to emails.
  • Shortly after I combined being a first line agent and a coach providing help for other agents.
  • Later on moved to a Supervisor role over 15 Customer Service Agents and managed their daily work.

Receptionist & Traffic Coordinator

Taxi Motala/Vadstena AB
01.2017 - 04.2018
  • Company Overview: The company was also responsible for Transportation Services in the city and its surroundings.
  • As a Receptionist I was responsible for taking inbound calls and scheduling the trips.
  • My job was to coordinate and schedule all trips for over 40 drivers throughout the day.
  • The company was also responsible for Transportation Services in the city and its surroundings.

Group Leader

McDonald's
02.2015 - 12.2016
  • My tasks included all from helping out in the kitchen, beverage area, order packing to cashier & order taking, onboarding of new team members and being their mentor throughout their training.
  • I was leading a small group of people responsible for order taking and packing in Drive-Thru.

Education

High School - The Art Specialization Program with focus on languages and Human Relations

Platengymnasiet
01.2017 - 12.2017

Skills

  • People Development
  • Operational Management
  • Stakeholder Management
  • Coaching
  • Communication

Languages

Swedish
Native
Polish
Native
English
Fluent

Custom

  • Pottery
  • Swimming

References

References available upon request.

Timeline

Team Leader

Nordea
04.2024 - 04.2025

Team Coordinator

01.2023 - 03.2024

Junior Team Coordinator

10.2022 - 12.2022

Acting Junior Team Coordinator

08.2022 - 09.2022

Junior Process Officer

02.2022 - 07.2022

Customer Excellence Manager Scandinavia

Emma - The Sleep Company
02.2020 - 01.2022

Customer Service Supervisor

Teleperformance
05.2018 - 12.2019

Receptionist & Traffic Coordinator

Taxi Motala/Vadstena AB
01.2017 - 04.2018

High School - The Art Specialization Program with focus on languages and Human Relations

Platengymnasiet
01.2017 - 12.2017

Group Leader

McDonald's
02.2015 - 12.2016

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Anna Bartecka