Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anna Ciężkowska

Anna Ciężkowska

Cracow

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Trainer and mentor.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HR Adviory Team Leader

UBS
06.2020 - Current
  • Led PL & UK Employee Advisory teams to execute projects on time and with high-quality outcomes.
  • Enhanced teams productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Set performance expectations for the teams, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

HR Advisor

UBS
09.2018 - 06.2020
  • Resolved Employee's and Managers' HR concerns quickly and precisely while keeping them in the loop, from onboarding to workforce administration, to employee lifecycle and exit administration.
  • Performed customer service and operational skills quality checks, discussing the results with advisors and providing feedback and improvements as deputy to the team leader.
  • Analyzing complaints and escalations promptly and with integrity.
  • Participated in international Data Quality Check project, including cooperation with managers during year-end performance process.
  • Organized and led HR Induction Sessions for UK and PL New Joiners.

Team Leader's Deputy of Wealth Management Americas

UBS
09.2015 - 09.2018
  • Acted as TL's Deputy, liaising closely with team members on their results, performance and attitude, including mentoring and training, employee relations, and development.
  • Managed quality of service, performance levels, SLAs and KPIs in Reporting and Analytics Department
  • Supported team leader with recruitment of new team members, including participating in interviews.
  • Preparing capacity management reports, including analyzing results and addressing trends, and taking action when required

Reporting Specialist, Wealth Management Americas

UBS
12.2013 - 09.2018
  • Knowledge transition of the Net New Money & Invested Assets process from Business Partner in USA.
  • Managed daily, weekly, monthly and quarterly reporting processes and products, focusing on financial close, control, analysis and reporting.
  • Administrated reporting processes as SME on Net New Money and Invested Assets Cooperation with the three groups of Auditors.

Education

Psychology

Gestalt Counselling Center
Kraków
2022

Master of Arts - Finance And Accounting: Finance of Enterprises

Economics University
Kraków
2015

Bachelor of Arts - Economics: Public Relations

Economics University
Katowice
2013

Skills

  • Work Planning
  • Employee Evaluation
  • Client Service
  • Shift Scheduling
  • Mentoring
  • People Management
  • Active Listening
  • Team Building
  • Performance Improvement
  • Analytical Thinking

Certification

• CFA Institute Investment Foundations® Program

• UBS PEX Academy Process of Excellence Business Change Agent Certificate

Languages

Polish
Native language
English
Proficient
C2

Timeline

HR Adviory Team Leader

UBS
06.2020 - Current

HR Advisor

UBS
09.2018 - 06.2020

Team Leader's Deputy of Wealth Management Americas

UBS
09.2015 - 09.2018

Reporting Specialist, Wealth Management Americas

UBS
12.2013 - 09.2018

Psychology

Gestalt Counselling Center

Master of Arts - Finance And Accounting: Finance of Enterprises

Economics University

Bachelor of Arts - Economics: Public Relations

Economics University

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Anna Ciężkowska