Anna Drobnokhod
Krakow
Summary
Proactive and meticulous Customer Success Manager with over 2 years of experience in 3 Shape company.Customer-oriented team player with expertise generating optimal satisfaction levels of a company clients. I did aproximately 300 trainings with high NPS score and response rate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Success Manager
3 Shape Ukraine
01.2022 - Current
- Providing excellent and efficient technical trainings on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
- Implementing effective communication strategies that fostered long-lasting connections with customers.
- Streamlining customer onboarding process for accelerated product adoption and increased retention rates.
- Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
- Interacting with other departments and escalate customers feedback further.
Sales Manager
Tintomix
03.2013 - 12.2020
- Dealing with international clients via Facebook, Skype, WhatsApp, Viber, etc
- Sending proposals to the clients
- Attending international phone calls
- Monitoring the full sales cycle
- Handing over the complete project to the client
- Closing sales leads
- Responsible for the preparation of business correspondence with foreigners
- Translation of various documents, reports, websites, brochures, manuals, etc
- Maintaining the client’s needs and following up on payment due
- Handling cash, cheques, deposits/receipts, invoice receipts/payments
- Freight tracking
- Taking care of the shipment and clearing customs
- Provided effective communication with potential foreign clients and suppliers such as Latin America, Mexico, China, and Eastern Europe
- Ability to cooperate and understand foreign mentality
- Sold special equipment for the paint industry such as mixers and dispensers
- Succeeded in opening Eastern European market and increased sales turnover
- Participated in international trade shows and negotiations
- Proceeded with business trips abroad
- Difficult negotiations with Chinese suppliers.
Real Estate Manager
Self-employed
07.2012 - 07.2019
- Renting and selling properties
- Placing properties on the internet (Airbnb, Booking, Expedia, etc.)
- Dealing with real estate agencies to promote properties
- Working with social media
- Proceeding with clients, identifying their needs
- Helping clients to visit and view properties
- Coordinating inspections, reports, and repair negotiations
- Assisting clients to close the deal.
Sales manager assistant
Artinform gallery in Kyiv
02.2008 - 12.2008
- Providing manager to keep a store running smoothly by taking on some managerial tasks while training to advance to the position of a manager
- Controlling retail store operations
- Maintaining inventory
- Upholding a good relationship with customers
- Resolving customer issues to their overall satisfaction.
Education
Department of Spanish language for foreigners
Universidad Nacional Autonoma de Mexico (Mexico)
01.2010
Department of English language and literature
Kyiv National Linguistic University (Kyiv)
01.2008
Skills
- Ability to listen
- Verbal and written communication skills
- Negotiation skills
- Facility to persuade
- Problem-solving
- Building relationships
- Readiness to study and learn new things
- Time-management skills
- Detail and customer-oriented
- Good skills of searching
- PC user Microsoft Office
- Ability to work in a multicultural environment
- Customer Account Management
- Client Relations
- Sales management
- Training and mentoring
- Inter-department collaboration
- Training programs
- CRM Software
- Customer Service
- Client service optimization
- Customer Relationship Building
Certification
- CELA - certification of Spanish as an additional language
- IELTS English certificate
Languages
Ukrainian
Native language
English
Advanced
C1
Spanish
Proficient
C2
Timeline
Customer Success Manager
3 Shape Ukraine
01.2022 - Current
Sales Manager
Tintomix
03.2013 - 12.2020
Real Estate Manager
Self-employed
07.2012 - 07.2019
Sales manager assistant
Artinform gallery in Kyiv
02.2008 - 12.2008
Department of Spanish language for foreigners
Universidad Nacional Autonoma de Mexico (Mexico)
Department of English language and literature
Kyiv National Linguistic University (Kyiv)
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