Anna Glos
Kraków
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Armatis-LC
07.2023 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customers with detailed information on company products, services and materials.
- Communicated with customers to identify needs and expectations.
- Met customer service objectives by providing superior customer service to English-speaking customers.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
English Language Tutor
Self-employment
09.2018 - 06.2021
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Improved students' written and verbal English skills through personalized learning programs.
- Developed student confidence through positive reinforcement strategies.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Authored tests and quizzes to evaluate student learning and comprehension.
Education
Master of Arts - English Language And Literature
Akademia Techniczno-Humanistyczna
Bielsko-Biała04.2019
Bachelor of Arts - English-as-a-Second-Language Education
Akademia Techniczno-Humanistyczna
Bielsko-Biała09.2016
Skills
- Data Evaluation
- Claims Monitoring
- Customer Service Excellence
- Effective Working Relationships
- Interpretation and Translation Services
- Conflict Mediation
- Solution Coordination
- Cultural Awareness
- Keen Attention to Detail
- Security Verification
- Organizational Skills
- Computer Proficiency and Microsoft Office
Timeline
Customer Care Specialist
Armatis-LC
07.2023 - Current
English Language Tutor
Self-employment
09.2018 - 06.2021
Master of Arts - English Language And Literature
Akademia Techniczno-Humanistyczna
Bachelor of Arts - English-as-a-Second-Language Education
Akademia Techniczno-Humanistyczna
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