Summary
Overview
Work History
Education
Skills
languages
Interests & Hobbies
Timeline
Generic
Anna Jacewicz

Anna Jacewicz

Liverpool

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills.

Overview

15
15
years of professional experience

Work History

Mountain Hostel Employee

Murowaniec Shelter
12.2021 - 08.2023
  • Enhanced guest satisfaction by providing exceptional customer service and mountain knowledge.
  • Assisted in the safe operation, maintained a safe environment by promptly addressing hazards and reporting accidents to Tatra's Mountain Rescue Service.
  • Coordinated daily tasks efficiently while remaining flexible in response to changing weather conditions or other unforeseen challenges.
  • Trained new attendants on safety procedures and customer service tactics.
  • Promoted a welcoming atmosphere through friendly interactions with guests.
  • Displayed outgoing and energetic behavior to create warm, fun atmosphere for guests.


Self-employed

SitPlus Office Chair
01.2013 - Current
  • Skilled at working independently and efficiently with a strong sense of personal responsibility and adaptability to new situations.
  • Strengthened communication skills through regular interactions with clients (meetings with clients, delivering presentations, educating on products)
  • Resolved customer complaints with empathy, providing support and guidance.
  • Increased sales volume and expanded product line to new retailers, warehouse, online shops.
  • Developed and maintained effective and positive business relationships.

Waitress

Zizzi Restaurant, Blue Water Shopping Centre
06.2009 - 10.2010
  • Enhanced customer satisfaction by providing exceptional service and memorable dining experiences.
  • Responded promptly to customer inquiries or concerns, handled customer complaints diplomatically.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and comfortable dining environment for clients, ensuring an enjoyable experience, attending to various guest needs.

Education

Master of Advanced Study - Tourism And Recreation

Academy of Physical Education
Krakow, Poland
08.2010

Skills

  • Customer Service Orientation
  • Adaptability and Flexibility
  • Empathy and Compassion
  • Time and stress Management

languages

Polish-Native

English-Advanced

German-Intermediate

Interests & Hobbies

Travelling

Sport (Hiking/Cycling/Dancing)

Business

Timeline

Mountain Hostel Employee

Murowaniec Shelter
12.2021 - 08.2023

Self-employed

SitPlus Office Chair
01.2013 - Current

Waitress

Zizzi Restaurant, Blue Water Shopping Centre
06.2009 - 10.2010

Master of Advanced Study - Tourism And Recreation

Academy of Physical Education

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Anna Jacewicz