Anna Kuś

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Contacted resolver teams in order to restore services.
• Patience at work when on calls (Genesys) with end-users, ability to work under pressure.
• Managed great amount of calls per day.
• Creativity when providing solutions.

Responsibilities:

Invoice posting, processing.

Data implementation and modification (SAP system).

Maintain the positive relationship with the clients.

Created instructions for the new processes (during the transition).

Telephone contact with customers.

Customer credit risk analysis.

Delegation orders.

Verified and changed documentation.

Teamwork.

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