Anna Majcherek

My responsibilities include organizing the work of the team, creating reports for the team leader and managers, looking for process development opportunities and areas for improvement. My daily tasks also include invoicing services performed by technicians, maintaining master data of equipment installed at customers' sites, and documentation corrections.

My biggest achievements are:

• Creating reports that help track team errors and correct them faster. This helps assess training needs and shows gaps in the process.
• I have organized equipment master data in the SAP system which minimizes errors when invoicing customers
• I coordinated the implementation of a new system for creating and processing service documentation

• Supported the Analyst Team in the preparation of clients' communication damage reports.
• Prepared draft insurance contracts for corporate clients.
• Generated annexes to insurance contracts.

• Answered customer inquiries send by the bank's internal system.
• Prepared process documentation