Anna Marzec
Kraków,12
Summary
Dynamic Service Center leader with a robust background in finance, encompassing accounts receivable, accounts payable, general ledger, and cash management. Proven expertise in managing process transitions to enhance operational efficiency and drive results. Committed to fostering team development while aligning efforts with overarching business objectives. Results-oriented professional dedicated to delivering exceptional service and continuous improvement within the organization.
Overview
24
24
years of professional experience
Work History
Clearing and Collections Manager
QVC Group Global Business Services sp z o.o.
Kraków
11.2016 - 03.2025
- Manage and oversee a staff of Supervisors, Quality Analysts, Trainers, Business Analyst (60 - 100 employees)
- Analyze departmental data and identifying trends that affect productivity, customer resolution
- Define, implement and monitor metrics to identify improvement opportunities, service gaps and key trends
- Define department goals and report on progress
- Provide guidance and assistance in all areas of Customer Finance
- Train and develop Supervisory staff to ensure operations remain optimal
- Collaborate with cross-functional teams to ensure alignment on credit policies and procedures.
- Enhance team performance through regular training, coaching, and feedback sessions.
- Traine and mentore new employees on collection methods, documentation requirements and performance strategies.
- Streamline collections procedures for increased productivity and reduced manual efforts.
- Optimize resources allocation by prioritizing high-value accounts for maximum returns on investment.
- Analyze business processes to identify cost savings and operational efficiencies.
- Create financial dashboards to provide insights into key performance indicators.
- Change management
- Transition of the process to offshore teams
- Member of Leadership Team (define of company vision and mission, strategic goals setting and monitoring of the progress, reporting on the progress, manage cross - departmental projects)
- Employer branding support
OTC Team Leader
Heineken Global Shared Services Sp. Z o.o.
Kraków
08.2012 - 10.2016
- Supporting OtC process transfer and implementation - Operating Company (Paris) to the Heineken Global Shared Services Centre
- Oversee and manage Accounts Receivable Teams (15 FTEs)
- Setting and monitoring goals for Team Members
- Creating, maintaining, standardizing and optimizing operational procedures
- Performance and development process management
- Manage relationships with the stakeholders
- KPI reporting
- Prepare and deliver presentation for the potential customers
- Clients escalations management
- Identification of potential scope
- Preparing reports on request for the client (OtC)
- Supporting audit processes
- Identify/implement continuous improvement and standardization opportunities (lead of lean projects: for headquarter and the regions)
- Support OtC process transfer and implementation from (Heineken Global Shared Services Centre (Kraków) to GBO (Global Back Office (Hyderbad)
- Manage all accesses approvals for GBS
- Recruiting new employes
Team Leader in Cash & Banking, AR, AP, GL, Language Desk - Danish client
Capgemini Polska Sp. Z o.o.
Kraków
09.2011 - 07.2012
- Oversee and manage the Cash & Banking Accounts Receivable, Accounts Payable, General Leder and Language Desk Teams (17 FTEs)
- Oversee and manage the Cash Aplication and Cash Collection Team
- Oversee and manage the Central Customer Administration Team
- Setting and monitoring goals for Team Members
- Creating, maintaining, standardizing and optimizing operational procedures
- Performance and development process management
- Manage relationships with the stakeholders
- KPI reporting
- Prepare and deliver presentation for the potential customers
- Clients escalations management
- Identification of potential scope
- Preparing reports on request for the client (Cash and Banking, AR, AP, GL)
- Recruiting new employes
- Krótki opis stanowiska:
Process Leader in Accounts Receivable Team (French client)
Capgemini Polska Sp. Z o.o.
Kraków
02.2008 - 08.2011
- Oversee and manage the Cash Aplication and Cash Collection Team
- Oversee and manage the Central Customer Administration Team
- Setting and monitoring goals for Team Members
- Creating, maintaining, standardizing and optimizing operational procedures
- Performance and development process management
- Manage relationships with the stakeholders
- KPI reporting
- Prepare and deliver presentation for the potential customers
- Clients escalations management
- Identification of potential scope
- Six Sigma project
- Assisting the client in the project related to revaluation of receivables (working on the methodology, the documentation and coordinating data collection)
- Preparing reports on request for the client (ageing reports, ageing analysis, detailed reports, review the customer's current and situation and payment habits)
- Supporting audit processes
- Recruiting new employes
Process Operative in General Ledger Team
Capgemini Polska Sp. Z o.o.
Kraków
03.2005 - 01.2008
- Process bank transactions and perform cash reconciliation
- Reconcile general ledger (G/L) accounts
- Handle journal voucher processing
- Calculate and post deposit and loan interest
- Oversee and control payment process
- Prepare monthly and quarterly reports for the client
- Perform month-end closing activities (post provisions)
- Create process procedures
- Prepare and deliver presentations on performance for the client
- Provide support and back-up for the Process Leader
Process Assistant in Accounts Payable Team
Capgemini Polska Sp. Z o.o.
Kraków
10.2002 - 02.2005
- Process invoices and resolve vendor's queries as a part of the French hunting group
- Reconcile vendor's accounts by analyzing and reporting on open and outstanding accounts
- Create process procedures and familiarize new employees with them
Insurance Agent
Insurance Agency
Miechów
05.2001 - 08.2002
- Issue insurance policies
- Guiding the clients through the decision-making process
- Administering and managing the office
Education
Master's Degree - Management
University of Economics
Poznań03.2021
Skills
- Leadership development
- Goal-oriented focus
- Customer relations
- Performance metrics monitoring
- Operational audits
- Performance tracking
- Employee engagement strategies
- Team management experience
ZNAJOMOŚĆ JĘZYKÓW
English
Professional Working
French
Professional Working
Polish
Native or Bilingual
Timeline
Clearing and Collections Manager
QVC Group Global Business Services sp z o.o.
11.2016 - 03.2025
OTC Team Leader
Heineken Global Shared Services Sp. Z o.o.
08.2012 - 10.2016
Team Leader in Cash & Banking, AR, AP, GL, Language Desk - Danish client
Capgemini Polska Sp. Z o.o.
09.2011 - 07.2012
Process Leader in Accounts Receivable Team (French client)
Capgemini Polska Sp. Z o.o.
02.2008 - 08.2011
Process Operative in General Ledger Team
Capgemini Polska Sp. Z o.o.
03.2005 - 01.2008
Process Assistant in Accounts Payable Team
Capgemini Polska Sp. Z o.o.
10.2002 - 02.2005
Insurance Agent
Insurance Agency
05.2001 - 08.2002
Master's Degree - Management
University of Economics
Hobbies and Interests
Personal development and team management, Psychology and neurobiology, Medicine and health, Scandinavian and independent cinema, Women's roles in business and society
Training
- 10.2024 Communication Masterclass Organizer: QVC Group Global Business Services sp z o.o. (Magdalena Petryniak)
- 10.2019 The Accountable Leader Academy (year-long leadership development program) Organizer: QVC Group Global Business Services sp z o.o. (Lee Hecht Harrison
- 06.2019 Agile Project Management for Managers/Supervisors Organizer: QVC Group Global Business Services sp z o.o. (Wojciech Haman)
- 12.2018 Collaboration focused negotiations Organizer: QVC Group Global Business Services sp z o.o. (Wojciech Haman)
- 10.2018 Managerial psychology Organizer: QVC Group Global Business Services sp z o.o. (Wojciech Haman)
- 09.2018 Leading technical people Organizer: QVC Group Global Business Services sp z o.o.
- 07.2018 Creative training methods with employees Organizer: QVC Group Global Business Services sp z o.o.
- 09.2016 CPI Champions training for Team Leaders and Managers Organizer: Heineken Global Shared Services Sp. Z o.o.
- 08.2016 Certificate of Accreditation Lean Six Sigma Yellow Belt Organizer: Heineken Global Shared Services Sp. Z o.o.
- 04.2016 Stakeholders engagement and influencing skills Organizer: Heineken Global Shared Services Sp. Z o.o.
- 02.2016 Influencing others Organizer: Heineken Global Shared Services Sp. Z o.o.
- 02.2016 Building Effective Business Relations Organizer: Heineken Global Shared Services Sp. Z o.o.
- 01.2014 French VAT Organizer: Heineken Global Shared Services Sp. Z o.o.
- 01.2014 Performance Management Organizer: Heineken Global Shared Services Sp. Z o.o.
- 01.2013 Managerial Compass – Aspire Coaching Club Organizer: Heineken Global Shared Services Sp. Z o.o.
- 01.2013 Six Sigma Yellow Belt Organizer: Heineken Global Shared Services Sp. Z o.o.
- 01.2010 People management Excellence Organizer: Capgemini Polska Sp. Z o.o.
- 01.2010 Kaizen Yellow Belt (2010) Organizer: Capgemini Polska Sp. Z o.o.
- 09.2009 Leading Effective Virtual Meetings
- 01.2009 Six Sigma – Yellow Belt Organizer: Capgemini Polska Sp. Z o.o.
- 01.2009 Meetings and presentations course (English Intermediate to Advanced) Organizer: Capgemini Polska Sp. Z o.o.
- 01.2005 Independent Accountant Organizer: Capgemini Polska Sp. Z o.o.
- 01.2004 Internal Accountancy Organizer: Capgemini Polska Sp. Z o.o.
- 01.2002 Insurance Agent license Organizer: State Office for Insurance Supervision