Anna Miller
Summary
Results-driven small business owner with a proven track record of success in formulating and marketing organic skin care products. Skilled in enhancing brand identity, establishing industry relationships, and implementing innovative marketing strategies. Committed to delivering excellent customer service and tailoring products effectively. Proficient in customer relations and problem- solving, with fluency in English and Polish.
Overview
28
28
years of professional experience
Work History
Owner
AboutFaceCream,LLC
01.2020 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Office Manager
LBK Photography
02.2010 - 11.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative Trainer
Polygon Network
03.2005 - 04.2008
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative/Personal Banker Officer
Wells Fargo Bank, N.A.
02.1997 - 03.2005
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Education
Continuing Education in International Bussines - International Business
Arapahoe Community College
Littleton, ColoradoHigh School Diploma -
Douglass County High School
Castle Rock, Colorado05-1992
Skills
- Marketing tactics
- Social media control
- Sales leadership
- Business marketing
- Verbal and written communication
- Cash flow optimization
- Financial management
- Cost reduction
- Client service
- Conflict resolution
- Team work
- Interpersonal skills
Languages
Polish
Native language
German
Elementary
A2
Timeline
Owner
AboutFaceCream,LLC
01.2020 - Current
Office Manager
LBK Photography
02.2010 - 11.2019
Customer Service Representative Trainer
Polygon Network
03.2005 - 04.2008
Customer Service Representative/Personal Banker Officer
Wells Fargo Bank, N.A.
02.1997 - 03.2005
Continuing Education in International Bussines - International Business
Arapahoe Community College
High School Diploma -
Douglass County High School
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