ANNA PTASZNIK
Summary
Skilled professional with expertise in order processing, SAP utilization, and customer communication. Proficient in managing diverse orders and committed to delivering exceptional service and support.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist with Spanish
Vesuvius
05.2022 - Current
- Entered and processed customer orders using SAP.
- Managed customer communication regarding order status and delivery dates.
- Collaborated closely with the Spanish sales team to ensure seamless operations.
- Coordinated with the logistics team to ensure timely delivery.
- Issued commercial invoices and credit notes accurately and efficiently.
- Managed a variety of order types, including open, closed, and consignment.
- Assisted in training new employees, sharing best practices for handling challenging situations and achieving positive outcomes.
English Teacher
SMART and Educato
09.2020 - 05.2022
- Weekly reporting
- Methods used: TPR, Teddy Eddie, Direct.
Early Childhood Educator
Katolickie Szkoły im. św. Rodziny z Nazaretu
12.2017 - 09.2018
- Collaborating with multiple groups of children and overseeing the schedule for extracurricular activities.
Education
Master's degree - Education
University of the National Education Commission
Bachelor's degree - Education
University of the National Education Commission
Bachelor's Degree - English Language
Ignatianum University
06.2021
Bachelor's Degree - English Language
Universidad de Córdoba
06.2020
Skills
- Problem Solving Skills
- Customer Service Skills
- SAP Knowledge
- Customer Order Management
- Process Optimization
- Good communication skills
- Microsoft Outlook
Languages
Spanish B2
Upper intermediate
B2
English C1
Advanced
C1
Polish
Proficient
C2
Extracurricular Activities
International Volunteer, Centrum Społeczne W Akcji, Kraków, Bishkek, 02/01/19, 08/01/19 International Volunteer, Fundación Prolibertas, Córdoba, 10/01/19, 06/01/20
Timeline
Customer Service Specialist with Spanish
Vesuvius
05.2022 - Current
English Teacher
SMART and Educato
09.2020 - 05.2022
Early Childhood Educator
Katolickie Szkoły im. św. Rodziny z Nazaretu
12.2017 - 09.2018
Master's degree - Education
University of the National Education Commission
Bachelor's degree - Education
University of the National Education Commission
Bachelor's Degree - English Language
Ignatianum University
Bachelor's Degree - English Language
Universidad de Córdoba
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