Anna Shabelnyk
Warsaw,Poland
Summary
Detail-oriented professional with a strong customer service mindset and effective communication skills. Experienced in building positive relationships, working under pressure, and collaborating within a team. Currently pursuing a university degree and eager to learn, grow, and take on new challenges. Interested in marketing, digital content, and customer-focused strategies. Flexible, well-organized, and ready to contribute to a professional work environment.
Overview
2
2
years of professional experience
Work History
Marketing and Sales Department Assistant
Impresso Agencja Reklamowa
Warsaw
10.2025 - Current
- Analyzing competitor activity and monitoring their market activity
- Preparing and distributing promotional materials across various platforms
- Creating and implementing a social media content plan
- Creating creative concepts for promotional items and products
Customer Advisor
H&M
Warsaw
11.2023 - Current
Professional customer service in line with brand standards.
- Product advice on clothing and accessories
- Cash register and payment terminal operation
- Maintaining store aesthetics and appropriate merchandise display
- Accepting deliveries and replenishing merchandise on the sales floor
- Collaborating with the team in a dynamic retail environment
Customer Advisor
Ryłko
Warsaw
09.2025 - 10.2025
- Professional customer service and advice on selecting footwear and accessories
- Achieving sales goals and building customer relationships
- Presenting offers and promotions, handling transactions
- Maintaining display aesthetics and brand standards
Education
Professional training -
07.2023
Gained practical skills in Programming, Graphic Design, Motion Design, Game Development, and Robotics.
Secondary education -
06.2024
Bachelor degree - Management, Digital Marketing
2024 - Present (expected graduation: 2027)
Practical skills in digital marketing, social media, content creation, and marketing analytics
Skills
Soft Skills
- Customer Service and Client Support
- Effective Communication
- Teamwork and collaboration
- Ability to work under pressure
- Strong organizational skills
- Flexibility & adaptability
Tools
- Canva (content creation, basic design)
- MS Office: Word (documents, formatting), Excel (basic formulae, tables), PowerPoint (presentations)
Languages
English
Upper Intermediate
B2
Russian
Proficient
C2
Ukrainian
Proficient
C2
Polish
Advanced
C1
Hobbies and Interests
- Literature & Personal Development — reading a variety of books, including contemporary fiction, non-fiction, and self-development literature to improve knowledge, communication skills, and critical thinking.
- Sports & Fitness — maintaining an active lifestyle through regular exercise, which supports discipline, focus, and stress management.
- New Technologies — exploring emerging digital tools and technologies, with a particular interest in their applications in marketing and business
Timeline
Marketing and Sales Department Assistant - Impresso Agencja Reklamowa
10.2025 - Current
Customer Advisor - Ryłko
09.2025 - 10.2025
Customer Advisor - H&M
11.2023 - Current
IT STEP Academy - Professional training,
Optima School - Secondary education,
Lazarski University - Bachelor degree, Management, Digital Marketing