Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Anna Świderska

Anna Świderska

Warsaw

Summary

Customer-focused professional with experience in aviation and international client service. Skilled in communication, problem-solving, and working calmly under pressure. Friendly, adaptable, and ready to deliver exceptional passenger experience.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Assistant export manager

SCG Express delivery
05.2025 - Current

Coordinated international client communication, ensuring clear, timely support in a fast-paced environment. Managed documentation and problem-solving tasks with accuracy and professionalism. Collaborated with global partners, demonstrating strong interpersonal skills, cultural awareness, and the ability to remain calm and efficient under pressure.

English teacher

Early Stage
10.2020 - 04.2025

Taught English to young learners using interactive, creative methods. Conducted engaging lessons, monitored students’ progress, and collaborated with parents and the teaching team to support a positive and motivating learning environment.

Passenger Service Agent

Welcome Airport Services
05.2019 - 08.2023

Handled passenger check-in procedures, including verifying travel documents, issuing boarding passes, and processing baggage according to airline regulations. Provided clear information about flights, gates, and security requirements while delivering efficient and courteous customer service.

Passenger service agent

LS Airport Services
08.2018 - 05.2019

Provided front-line customer service at the airport, assisting passengers with check-in, boarding procedures, ticketing issues, and travel documentation. Ensured smooth passenger flow, offered support during irregular operations, and maintained high service standards while handling inquiries in a fast-paced, international environment.

Education

Bachelor - English Studies

University of Natural Sciences and Humanities
Siedlce
10.2015 - 06.2018

Skills

  • Exceptional customer service
  • Conflict resolution
  • Strong interpersonal communication
  • Clear and professional verbal communication
  • Ability to explain procedures effectively
  • Documentation & compliance handling
  • Attention to detail
  • Following safety procedures (aviation/airport background)
  • Cooperation in multicultural teams
  • Flexibility & adaptability
  • Time management
  • Working well under pressure

Affiliations

  • Exploring new places and cultures
  • Aviation
  • Yoga

Timeline

Assistant export manager

SCG Express delivery
05.2025 - Current

English teacher

Early Stage
10.2020 - 04.2025

Passenger Service Agent

Welcome Airport Services
05.2019 - 08.2023

Passenger service agent

LS Airport Services
08.2018 - 05.2019

Bachelor - English Studies

University of Natural Sciences and Humanities
10.2015 - 06.2018
Anna Świderska