Annalissa Sibanda
Capri 4/30
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
English Tutor
Preply
04.2023 - Current
- Prepared students for standardized tests such as TOEFL or IELTS exams by focusing on test-taking strategies alongside content mastery.
- Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
Software Game Tester
Lionbridge
02.2023 - 01.2024
- Collaborated with QA team to test software quality through manual and automated testing using mobile devices, PC and consoles.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Enhanced game functionality by identifying and reporting software defects and inconsistencies.
- Ensured compatibility across multiple platforms by testing games on various devices, operating systems, and configurations.
- Streamlined bug tracking process with detailed reports, facilitating efficient communication between testers and developers.
Customer Service Representative
Fire Prevention Zimbabwe
01.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Finance And Accounting
Vistula University
Warsaw, Poland 03.2022 - 03.2025
High School Diploma -
Girls' College
Bulawayo, Zimbabwe 01.2015 - 12.2020
Skills
-
Microsoft office and Excel
Problem solving
Public speaking
Test planning
Script development - Jira
Complaint resolution
Localization Quality Assurance
Lesson Planning
Progress Evaluations
Languages
English(Native)
French
Certification
Accounting Cambridge Advanced
Timeline
English Tutor
Preply
04.2023 - Current
Software Game Tester
Lionbridge
02.2023 - 01.2024
Bachelor of Arts - Finance And Accounting
Vistula University
03.2022 - 03.2025
Customer Service Representative
Fire Prevention Zimbabwe
01.2020 - 02.2022
High School Diploma -
Girls' College
01.2015 - 12.2020