Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Annalissa Sibanda

Annalissa Sibanda

Capri 4/30

Overview

5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certifications

Work History

English Tutor

Preply
04.2023 - Current
    • Prepared students for standardized tests such as TOEFL or IELTS exams by focusing on test-taking strategies alongside content mastery.
    • Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
    • Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
    • Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.

Software Game Tester

Lionbridge
02.2023 - 01.2024
    • Collaborated with QA team to test software quality through manual and automated testing using mobile devices, PC and consoles.
    • Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
    • Enhanced game functionality by identifying and reporting software defects and inconsistencies.
    • Ensured compatibility across multiple platforms by testing games on various devices, operating systems, and configurations.
    • Streamlined bug tracking process with detailed reports, facilitating efficient communication between testers and developers.

Customer Service Representative

Fire Prevention Zimbabwe
01.2020 - 02.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Arts - Finance And Accounting

Vistula University
Warsaw, Poland
03.2022 - 03.2025

High School Diploma -

Girls' College
Bulawayo, Zimbabwe
01.2015 - 12.2020

Skills

  • Microsoft office and Excel

  • Problem solving

  • Public speaking

  • Test planning

  • Script development - Jira

  • Complaint resolution

  • Localization Quality Assurance

  • Lesson Planning

  • Progress Evaluations

Languages

English(Native)
French

Certification

Accounting Cambridge Advanced

Timeline

English Tutor

Preply
04.2023 - Current

Software Game Tester

Lionbridge
02.2023 - 01.2024

Bachelor of Arts - Finance And Accounting

Vistula University
03.2022 - 03.2025

Customer Service Representative

Fire Prevention Zimbabwe
01.2020 - 02.2022

High School Diploma -

Girls' College
01.2015 - 12.2020

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Annalissa Sibanda