ANNA MARIA KOSTKA

• Clientele response and inquiry intake regarding online e-Trading
• Carrying out financial transactions on behalf of clients’ accounts
• Mediating client trade disputes
• Placing trades or trade orders on company platforms on behalf of clients
• Providing support for customers in English, Polish, French, and Japanese

• Acted as customer support regarding use of company products (EMarketing software as well as Email marketing, Ecommerce, Marketing automation and Traffic generation strategies)
• Executed customer solution response initiatives
• Responded to all customer contacts, disputes and troubleshooting needs
• Orchestrated prospective client outreach.

Polish to English document translation, proofreading, editing of Changes in 21st Century Russian Theater. Texts and Contexts, Osinska, K.

• Polish to English document translation, proofreading, editing of political biography by M. Lubina, ISBN 9780367463847

• Lesson planning, course development, and delivery of active learning exercises
• Evaluation of student progress and language acquisition
• Creation of coursework and assessment systems
• Training and dispatch of substitute teaching relief for all Tokyo-based schools

• Recruitment in fields of Aerospace, Smart Technologies, and Chemicals & Materials
• Career networking and consultation for specialists in above fields
• Customer request intake for the primary client Honeywell UK

• Taught business level English profficiency in public institutions and private businesses
• Led courses in English language grant and academic writing
• Instructed on administrative English language practices in public and private sectors

• Polish to English document translation and editing
• Formatting layouts for exhibition materials
• Maintenance, translation of historic newspapers
• Translation of Polish poetry and literary works

• Editing and translation of articles
• Market research, data analysis, and source gathering on East Asian consumer trends, regional economic development, import-export potentials
• Compiled reports to inform on findings of various Asian industries, fields, and markets
• Informed on risk factors involving the exportation of company products and their distribution in East Asia

• Providing editing and translation of articles concerning international affairs from Polish to English
• Reviewed articles and recommended changes to improve language flow, coherence

• Gave presentations on Japanese culture, history, and religion
• Moderated study groups and panel discussions
• Organized, planned, and promoted campus events and conferences
• Arranged national language and culture program workshops with major universities nationwide

• Co-organized trips to the Polish Embassy in Budapest, Hungary
• Organized bilateral events with a Hungarian sister NGO
• Created extra-curricular events and trips to encourage education about foreign diplomacy for students
• Supported the hosting of annual reunions to provide space for presentations on Polish global affairs
• Led study group discussion activities involving EU-East Asian economic, political, and cultural relations

• Assisted Consular Officers in offering citizenship services
• Provided interpretation and translation services from in Polish, English, and Japanese
• Helped to organize bilateral events and multicultural affairs
• Social media marketing management on all platforms for the embassy

• Served as a Canadian/Polish Student Goodwill Ambassador for the Kodaira community in Tokyo
• Tutored international students providing English Language assistance
• Assisted and coordinated student orientations for new arrivals
• Was floor leader and support staff for Resident Assistants
• Planned cultural exchange events and activities
• Managed student complaints and internal communications for the community

• Organization and support for learning programs, testing sites, and administrative tasks
• Co-coordinated organization ofLibrary archives, databases, and inventory
• Executed weekly Chinese language and culture workshops for beginners