Anslem Chiedu Nzemeke
Warsaw
Summary
Versatile professional with extensive experience in quality assurance, customer service, technical support, and logistics. Proven ability to solve problems and communicate effectively in high-pressure situations. Consistently delivers results that enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Teleperformance
04.2025 - Current
- Provide first-line technical support for a wide range of home appliances.
- Diagnose and troubleshoot appliance issues remotely, guiding customers step-by-step to resolve problems without requiring service visits.
- Escalate complex cases to field engineers or product specialists when necessary, ensuring seamless handover.
- Document all customer interactions in CRM systems for tracking and continuous improvement.
Customer Support Specialist – iGaming (Sports book and Casino)
Teleperformance
11.2024 - 03.2025
- Delivered customer support services for international clients in the online gaming and betting sector.
- Handled live chat, email, and phone inquiries with professionalism and empathy.
- Assisted customers with account management, KYC verification, deposits/withdrawals, and troubleshooting technical issues.
- Ensured compliance with GDPR and responsible gaming regulations.
Delivery Expert
Domino’s Pizza
12.2022 - 10.2024
- Delivered customer orders promptly and accurately while maintaining excellent customer service standards.
- Handled cash, card, and digital payments with accuracy and accountability.
- Assisted in-store operations including order preparation, packaging, and cleaning duties.
- Navigated efficiently using GPS and local knowledge to optimize delivery times.
QA Technician
Testronic Labs
05.2022 - 10.2022
- Performed functional, Compatibility and regression testing across PC, console, and mobile platforms.
- Logged defects using JIRA with detailed reproduction steps, videos and screenshots.
- Verified fixes and conducted smoke tests on new builds.
Education
Bachelor of Finance and Accounting - Financial Market Analyst
Vistula University
Warsaw, Poland03.2024
BSc. Ed. Library and Information Science - undefined
University of Benin
Benin City, Nigeria12.2019
Skills
- Customer support tools
- Project management software
- Collaboration platforms
- Data visualization tools
Languages
English (C2)
Polish (A2)
Hobbies
Playing Chess, Listening to Music
Consent Statement
I hereby give consent for my personal data to be processed for the purpose of conducting recruitment for the position for which I am applying. This consent is given in accordance with Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679.
Courses Completed
- Financial Market Analysis
- Corporate Finance & Investment Evaluation.
- Cybersecurity.
- Logistics & Time Management.
- Quality Assurance & Software Testing Fundamentals.
- Customer Service Excellence Training
- Technical Support & Troubleshooting.
Core Skills
- Quality Assurance & Attention to Detail – Experienced in testing, bug reporting, and ensuring product quality standards.
- Technical Troubleshooting – Skilled at diagnosing and resolving technical issues for both software and hardware.
- Customer Service Excellence – Strong communication, empathy, and conflict resolution across diverse industries.
- Time Management & Reliability – Proven ability to meet deadlines and manage tasks efficiently under pressure.
- Problem-Solving – Quick thinker with the ability to adapt and resolve unexpected challenges.
- Collaboration & Teamwork – Worked closely with developers, support teams, and cross-functional colleagues to achieve goals.
- Adaptability – Thrived in varied roles from gaming QA to technical support, demonstrating flexibility in learning new systems.
Timeline
Technical Support Specialist
Teleperformance
04.2025 - Current
Customer Support Specialist – iGaming (Sports book and Casino)
Teleperformance
11.2024 - 03.2025
Delivery Expert
Domino’s Pizza
12.2022 - 10.2024
QA Technician
Testronic Labs
05.2022 - 10.2022
Bachelor of Finance and Accounting - Financial Market Analyst
Vistula University
BSc. Ed. Library and Information Science - undefined
University of Benin