Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Expertises
Timeline
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Antoine El Hachem

Antoine El Hachem

Beirut

Summary

I am a self-motivated, responsible, and diligent professional who is dedicated to continuous learning and improvement. My pursuit of greater professional experience and personal knowledge has been instrumental in developing my proficiency in professional managerial skills and successful leadership qualities. My primary objective is to continually expand my expertise , gaining valuable experience and knowledge to foster both professional and personal growth.

Overview

6
6
years of professional experience

Work History

Master Data Management Agent

CMA CGM
06.2023 - Current
  • Analyzing, validating and modifying partner codes from internal and external sources, representing companies' profiles, in order to facilitate the workflow.
  • Conducting a training workshop for employees to ensure accurate implementation of the process, thereby contributing to improvements and enrichment of the process.
  • Analyze existing data sources to identify inconsistencies, errors, duplication and redundancies in master data process. Using data profiling , data cleansing and quality tools to assess data quality.
  • Strategically contributed to the company's competitive edge by ensuring accurate, consistent, and timely master data availability for optimized supply chain operations.

Floor Operation Supervisor

Admic - Citymall
03.2020 - 03.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Identifying and evaluating new development opportunities for management.
  • Training, mentoring and leading employees according to the rules and regulations of the management to develop operational tasks providing a professional and functional system.

Senior Customer Service

Admic - Citymall
06.2018 - 02.2020

Senior Cashier

Admic - Citymall
06.2018 - 02.2020

Sales Representative

Admic - Citymall
06.2018 - 02.2020

Education

Bachelor in Business Management -

Sagesse University
Beirut
07.2019

Lebanese Baccalaureate - Lebanese Bac in Economics & Social Sciences

Zahrat El Ihsan
Beirut
06.2015

Skills

  • Problem-solving skills
  • Organization and Delegation
  • Customer service and care
  • Forward planning and Strategic thinking
  • Guiding workloads
  • Strong leadership and Mentoring
  • Team work and Team building

Accomplishments

At CMA CGM


  • Led and facilitated a workshop aimed at training employees on critical work processes, with an emphasis on improving data accuracy, enhancing data quality, and ensuring compliance with regulations and organizational standards.
  • Developed and implemented two comprehensive business continuity plans, providing training to remote teams in another country on streamlined work processes and best practices in data quality management.
  • Delivered targeted training sessions for auditors, significantly enhancing their skills in auditing, error analysis, and implementing corrective actions to improve operational performance.
  • Authored detailed and structured training materials that covered key methodologies and best practices, supporting the effective onboarding and development of both employees and new hires, with a specific focus on data validation and accuracy.
  • Consistently received an “Exceeds Expectations” rating in performance appraisals for two consecutive review periods.

Languages

Arabic
Native language
French
Advanced
C1
English
Advanced
C1

Expertises

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Timeline

Master Data Management Agent

CMA CGM
06.2023 - Current

Floor Operation Supervisor

Admic - Citymall
03.2020 - 03.2023

Senior Customer Service

Admic - Citymall
06.2018 - 02.2020

Senior Cashier

Admic - Citymall
06.2018 - 02.2020

Sales Representative

Admic - Citymall
06.2018 - 02.2020

Bachelor in Business Management -

Sagesse University

Lebanese Baccalaureate - Lebanese Bac in Economics & Social Sciences

Zahrat El Ihsan
Antoine El Hachem