ANTON TRANDAFIR
Voice Recording Engineer
Krakow
Summary
Technical support engineer with 8 years experience in B2B customer service. Ability to quickly diagnose product issues, explain situation in a simple way and provide resolution in a timely matte. Experience working in multicultural companies and with large company clients all over the world.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
Apptio
Krakow
09.2022 - Current
- Help customers with product questions, resolve customer issues in a timely fashion
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
- Monitor and react to alerts in company cloud environment
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Work as part of extended support team, doing whatever it takes to exceed customer expectations
- Collaborate with other departments in the company to achieve customer satisfaction.
DSE Nice Technical Support Engineer
Nice Ltd
Alkmaar
11.2017 - 09.2021
- Provide proactive customer support for open cases during the implementation phase such as technical solutions consultations and process alignment.
- Act as a Technical SME for specific technical product support during the implementation phase
- Work closely with Technical Support Engineers (TSEs) who typically own many of customers' technical support cases to ensure timely status updates, customer communication, duplication, and root cause correction.
- End-to-end case management to ensure all break/fix issues are addressed quickly and appropriately.
DSEs also proactively review, evaluates, and make recommendations for case reduction. - Familiarization with the customers’ technical environment through regular communication and sharing that detail with others to improve teamwork and success. This includes planning for and anticipating new enhancements or additional products added by the customer.
Technical Support Engineer
HYS Enteprise
Odessa
09.2014 - 08.2017
- Provide L2 technical support for Nice clients as remote engineer
- Was part of Nice iHD team (installation help desk) that was responsible for pre-production support of Nice products
System Administrator
Logosoft Systems Ltd
Odessa
07.2012 - 06.2014
- Installing and maintain web-server, tcp-server, post-server, web-site and network infrastructure
- GPS tracking application administration and GPS tracker devices configuration/installation.
Education
Bachelor - Telecommunications
Odessa National Academy of Telecommunication Named
Odessa 09.2010 - 06.2014
Timeline
Technical Support Engineer
Apptio
09.2022 - Current
DSE Nice Technical Support Engineer
Nice Ltd
11.2017 - 09.2021
Technical Support Engineer
HYS Enteprise
09.2014 - 08.2017
System Administrator
Logosoft Systems Ltd
07.2012 - 06.2014
Bachelor - Telecommunications
Odessa National Academy of Telecommunication Named
09.2010 - 06.2014
Skills
AdaptabilityAbility to Work Under PressureCritical thinking and problem solvingAbility to MultitaskTime ManagementComputer SkillsCustomer ServiceAbility to Work in a TeamCommunication SkillsMicrosoft OfficeMicrosoft ServerMySQL/MSSQLHTML/CSSLinuxVoip/sipServicenowRemedyNICE NTR/Sentinel/Compass/EngageJira/Confluence
Javascript
Technical application support
Rest API