Antoni Holland
Warsaw
Summary
Adept at driving sales and enhancing customer relationships, I leveraged CRM proficiency and consultative sales techniques at Reebelo to significantly boost client satisfaction and revenue. Skilled in strategic planning and customer relationship building, my approach consistently surpasses targets, demonstrating a strong blend of analytical and interpersonal skills. Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
Reebelo
05.2022 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Sales Associate
@Tele Start Kom
01.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Metro PCSInc
04.2020 - 01.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Grupa Baltona
06.2019 - 04.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Owner
PerfumePromise.com
06.2018 - 06.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
Sales Specialist
Marshalls Department Store
03.2018 - 12.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Sales Consultant
The TJX Companies
03.2017 - 03.2018
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Trained and mentored new sales representatives.
Manager of Operations
Tele Radio Taxi
01.2012 - 03.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Partnered with vendors and suppliers to effectively manage and budget.
Sales Associate
Best Buy
10.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Independent Distributor
@Tele Start Kom
08.2014 - 11.2015
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Negotiated favorable payment terms with suppliers to improve cash flow management and overall financial stability of the business.
- Maintained accurate records of all transactions, ensuring compliance with company policies and relevant regulations.
- Managed inventory effectively to maintain optimal stock levels and minimize storage costs.
- Leveraged personal connections within the community to secure valuable referrals for new business prospects.
- Analyzed market trends to stay ahead of the competition and capitalize on emerging opportunities in the industry.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
Education
High School Diploma -
Matanzas High School
Palm Coast , FL09.2014
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Strategic Planning
- Consultative Sales
- Referral Generation
- Cold-calling
- B2B Sales
- Trade show representation
- Demonstrations
- Industry Trends
- Customer Relationship Building
Certification
Lifeguard CPR
Google Adwords
World Class Sales University
Marque Mentor School
The Power MBA
Hobbies
Swimming, Reading, Economics, Business, Tech Innovations, Traveling, Stock Market, Retail Stores, Business Events, Telecommunication Trends, Cybersecurity, Artificial Intelligence, Automation, Blockchain
Languages
Polish
Native language
English
Proficient
C2
Timeline
Sales Consultant
Reebelo
05.2022 - 06.2024
Sales Associate
@Tele Start Kom
01.2021 - 05.2022
Sales Associate
Metro PCSInc
04.2020 - 01.2021
Sales Associate
Grupa Baltona
06.2019 - 04.2020
Owner
PerfumePromise.com
06.2018 - 06.2019
Sales Specialist
Marshalls Department Store
03.2018 - 12.2018
Sales Consultant
The TJX Companies
03.2017 - 03.2018
Sales Associate
Best Buy
10.2015 - 05.2016
Independent Distributor
@Tele Start Kom
08.2014 - 11.2015
Manager of Operations
Tele Radio Taxi
01.2012 - 03.2017
High School Diploma -
Matanzas High School
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