Antoni Kępiński
Warsow
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Specialist
PZU S.A
07.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Fast Food Worker
OLIMP Młociny
04.2023 - 06.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
Fast Food Worker
Mcdonald's "ALDAR" Dariusz Zadworny
11.2021 - 03.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Provided support to crew members, facilitating quick food preparation and delivery.
Fast Food Worker
Mcdonald's "TADEO" Tadeusz Staśkiewicz
07.2020 - 10.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
Food Deliverer
Pyszne.pl
03.2020 - 05.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Service Worker
Dealz Poland
11.2019 - 02.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
Service Worker
Empik
09.2019 - 10.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
Kitchen Helper
Bierhale
11.2018 - 06.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
Warehouseman
MyGift Shop
06.2018 - 07.2018
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Juvenile Worker
Mcdonald's "TADEO" Tadeusz Staśkiewicz
08.2017 - 09.2017
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Education
No Degree - Russian Philology
Warsaw University
Warszawa, Ul. Szturmowa 4 , 02-678No Degree -
CV LO Zbigniew Herbert // High School
Vincenta Van Gogha 1, 03-188 Warsaw,05.2019
Skills
- Brand Promotion
- Eligibility Determinations
- Training and Development
- Good Listening Skills
- Call Center Operations
- Customer Support
- Written and Oral Communications
- Scripted Calls
Board games, Card games, Books, Puzzle
I love to spend time with my friends in the fresh air playing board games and solving puzzles. My passion is science fiction and fantasy books.
Languages
Polish, Russian, Arabic
Native language
Polish
Proficient
C2
Russian
Intermediate
B1
Arabic
Elementary
A2
Timeline
Call Center Customer Service Specialist
PZU S.A
07.2023 - 09.2023
Fast Food Worker
OLIMP Młociny
04.2023 - 06.2023
Fast Food Worker
Mcdonald's "ALDAR" Dariusz Zadworny
11.2021 - 03.2023
Fast Food Worker
Mcdonald's "TADEO" Tadeusz Staśkiewicz
07.2020 - 10.2021
Food Deliverer
Pyszne.pl
03.2020 - 05.2020
Service Worker
Dealz Poland
11.2019 - 02.2020
Service Worker
Empik
09.2019 - 10.2019
Kitchen Helper
Bierhale
11.2018 - 06.2019
Warehouseman
MyGift Shop
06.2018 - 07.2018
Juvenile Worker
Mcdonald's "TADEO" Tadeusz Staśkiewicz
08.2017 - 09.2017
No Degree - Russian Philology
Warsaw University
No Degree -
CV LO Zbigniew Herbert // High School
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