Summary
Overview
Work History
Education
Hobbies
Timeline
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Antonia Lenarcik

Antonia Lenarcik

Senior Solutions Manager

Summary

Seasoned leader with over a decade of experience across supply chain management and software technology, combining strong expertise in Customer Success, Support, Cloud Operations, and Product Management. Skilled at building high-performing teams, managing strategic relationships, and guiding complex projects from concept to execution. Known for fostering collaboration across diverse teams to deliver customer-centric solutions and drive lasting business impact.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Sr. Solutions Manager - Product Development

Blue Yonder
12.2023 - Current
  • Lead a team of Solution Architects, serving as a strategic bridge between Product Development and Customer Experience (Sales, Pre-sales, Consulting, and Support) teams.
  • Act as a key escalation point for Product teams and a trusted advisor to field organizations, balancing product integrity with customer advocacy.
  • Drive cross-functional collaboration to build confidence in Industry Cloud solutions, accelerating adoption and improving customer engagement across regions.
  • Champion deployability and operability of solutions, ensuring readiness for scalable implementation and smooth post-deployment operations.
  • Align Product Development and Product Management with go-to-market teams to identify and capitalize on market opportunities.
  • Foster a culture of knowledge sharing and consistency across integration and interoperability best practices.
  • Proactively raise product risk awareness to PMG during onboarding and operational phases, supporting early issue resolution.
  • Strengthen field enablement through targeted training initiatives, improving solution readiness and time-to-value.

Sr. Support Manager - Support & Cloud Operations

Blue Yonder
01.2023 - 12.2023
  • Led EMEA Support and Cloud Operations teams (20+ associates), ensuring consistent performance across customer satisfaction (CSAT), team engagement (VoA), and operational KPIs.
  • Acted as the primary escalation point for strategic customers in the EMEA region, ensuring rapid issue resolution and fostering long-term trust with both customers and internal stakeholders.
  • Prioritized customer retention and cost efficiency through proactive support planning, process improvements, and tailored service strategies.
  • Strengthened collaboration across Product Development, Product Management, Customer Success, TAMs, and Consulting to expand and mature the SaaS support model.
  • Introduced and operationalized a Follow-the-Sun support model to maximize coverage and responsiveness during peak customer hours.
  • Conducted in-depth process reviews and implemented improvements that enhanced support efficiency and team agility.

Support Manager – Consulting & Cloud Support

Blue Yonder
01.2022 - 01.2023
  • Managed Consulting and Cloud Support teams with full accountability for Service Delivery and strategic customer success across the EMEA region.
  • Collaborated closely with Customer Success Managers and Technical Account Managers to drive SaaS customer adoption, consumption, and satisfaction.
  • Ensured adherence to contractual SLAs, including case resolution times and application availability for SaaS customers.
  • Re-engineered the Blue Yonder Cloud Operational model into an Agile Squad framework, improving team efficiency and enabling seamless 24/7 coverage.
  • Spearheaded a 40% increase in Support team performance through targeted initiatives and agile process adoption.
  • Optimized delivery of Professional Services, achieving 70% utilization of customer-productive hours in 2022.
  • Improved Customer Experience (CX) metrics by 11%, increasing CSAT from 80% to 91%, while continuously monitoring NPS, CHS, ARR, and TTV.
  • Boosted associate engagement from 84% to 91%, reinforcing team morale and retention.
  • Maintained SaaS customer attrition risk below 10% through proactive relationship management and service excellence.
  • Accountable for achieving corporate OKRs and SLA targets, ensuring alignment with organizational goals.

Support Team Lead

Blue Yonder
01.2020 - 01.2022
  • Led the EMEA Support team, managing post-implementation service delivery for strategic SaaS customers.
  • Coordinated smooth transitions to BAU following Go-live, ensuring operational stability.
  • Supported global initiatives like Agile Squad Model and Knowledge-Centered Service (KCS) to improve support efficiency.
  • Served as primary escalation contact, driving timely resolution of critical customer issues.
  • Monitored customer satisfaction (NPS, CSAT, CHS) and ensured alignment with contractual SLAs.
  • Collaborated with TAMs, CSMs, and Product teams to proactively address customer needs.
  • Prioritized and resolved issues based on business impact.
  • Fostered a SaaS-focused skillset, achieving 100% associate readiness with Next-Gen capabilities.

Sr. Support Engineer

Blue Yonder
03.2017 - 01.2020
  • Served as escalation point for complex customer issues, aligning technical solutions with business goals.
  • Led customer review meetings to track case progress and satisfaction (CHS, CSAT).
  • Owned end-to-end resolution of support requests with timely, effective solutions.
  • Provided expert product guidance and best practices to maximize customer value.
  • Investigated complex issues using Oracle SQL within the support environment.

End-to-End Supply Planner

PepsiCo
11.2015 - 03.2017
  • Managed snack order fulfillment, deliveries, and inventory to ensure smooth supply chain operations.
  • Created and updated supply plans based on demand forecasts across weekly, monthly, and yearly horizons.
  • Resolved out-of-stock situations and coordinated co-packing projects, maintaining effective stakeholder communication to optimize operational efficiency.

Buyer

Honeywell
04.2015 - 11.2015
  • Managed procurement activities, sourcing materials and services to meet production and project requirements while optimizing cost and quality.
  • Collaborated with suppliers and internal stakeholders to ensure timely delivery and maintain strong vendor relationships.
  • Monitored inventory levels and purchasing schedules to support efficient supply chain operations.

Import/Purchasing Coordinator

Diseno Glamour Design
02.2011 - 04.2015
  • Coordinated import and purchasing activities, managing supplier communication and shipment logistics to ensure timely delivery.
  • Processed purchase orders and maintained accurate documentation, supporting seamless inventory management.
  • Collaborated with internal teams to forecast demand and optimize procurement schedules.

Education

Erasmus Bachelor's Degree - European Administration

Instituto Politecnico De Bracanca
Braganca - Portugal

Bachelor's Degree - European Administration

SNSPA University
Bucharest

Hobbies

Cycling, Yoga, Movies, Books

Timeline

Sr. Solutions Manager - Product Development

Blue Yonder
12.2023 - Current

Sr. Support Manager - Support & Cloud Operations

Blue Yonder
01.2023 - 12.2023

Support Manager – Consulting & Cloud Support

Blue Yonder
01.2022 - 01.2023

Support Team Lead

Blue Yonder
01.2020 - 01.2022

Sr. Support Engineer

Blue Yonder
03.2017 - 01.2020

End-to-End Supply Planner

PepsiCo
11.2015 - 03.2017

Buyer

Honeywell
04.2015 - 11.2015

Import/Purchasing Coordinator

Diseno Glamour Design
02.2011 - 04.2015

Erasmus Bachelor's Degree - European Administration

Instituto Politecnico De Bracanca

Bachelor's Degree - European Administration

SNSPA University

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Antonia LenarcikSenior Solutions Manager