Antonio Gallone
Warsaw
Summary
Detail-oriented HR specialist with advanced Workday administration skills and a focus on data integrity. Led high-volume data uploads and process audits, achieving a 99.8% on-time completion rate for data change requests. Expertise in driving continuous improvements and compliance across diverse European labor laws.
Overview
8
8
years of professional experience
Work History
Workforce Data Specialist, HR Specialist
AstraZeneca Pharma Poland Sp. z oo
Warsaw
09.2022 - Current
- HR Administration Specialist | Workday - Managed end-to-end employee lifecycle transactions (hiring, contracts, job changes, transfers, position/org management, and employment verification) while ensuring data accuracy, policy compliance, and high-quality HR service delivery. Conducted Workday data audits, maintained process documentation, supported payroll/benefits coordination, and drove continuous process improvements with local HR teams and Global Process Owners. Consistently achieved 100% SLA and 100% customer satisfaction (CSAT) for the Italian market over the past three years.
- Mass Data Administration Specialist (EMEA) - Managed high-volume data uploads in Workday across the EMEA region, processing large-scale employee personal and employment data updates using advanced Workday administrative functions. Partnered with Payroll, Finance, HR Business Partners, and Reward teams to deliver accurate and timely data changes while ensuring data integrity and compliance.
- Directed the prioritization of over 1200 Workday data change requests monthly across EMEA, utilizing advanced Excel filters and Power Automate workflows to ensure a 99.8% on-time completion rate and alignment with SLA targets over the last 12 months.
- Managed high-level HR escalations across markets as key contact between market specialists and senior management, conducting data quality reviews and coaching specialists to ensure adherence to quality standards and identify process improvement opportunities.
- Supported HR operations across Italy, Portugal, France, and Spain, ensuring seamless process execution and compliance with regional HR policies.
- Utilized MS Office (Excel, PowerPoint, Outlook) to create weekly reporting dashboards and analytics for EMEA markets, enhancing data-driven insights and facilitating compliance tracking for HR leadership.
SENIOR REVETTING REPRESENTATIVES
GROUPON SHARED SERVICES SP. Z O.O.
Warsaw
10.2021 - 08.2022
- Developed and implemented new standardized procedures for reviewing partner documentation, improving accuracy and reducing processing time by 15%.
- Oversaw escalation procedures, effectively resolving legal risk issues and ensuring timely interventions.
- Managed partner needs and safety, proposing solutions to mitigate legal risks related to documentation, licenses, and sensitive documents.
- Identified discrepancies and irregularities through proofreading and research, ensuring compliance with Legal and Risk standards.
- In charge of the training of the Junior Representative and assisting in process improvements.
PROCESS SPECIALIST
GROUPON SHARED SERVICES SP. Z O.O.
Warsaw
08.2020 - 09.2021
- Monitored performance of CPU and refunds for region, reported results to senior management on established cadence.
- Acted as primary contact for management regarding customer experience, CPU, and refunds.
- Identified trends and opportunities through data analysis, audits, and CX journey mapping; suggested and drove resolutions to improve CPU, refunds, customer experience, and operational processes.
- Performing multivariate analysis, including the evaluation of intangibles, mitigates risk of financial losses and operational challenges.
- Orchestrated cross-functional collaboration with Sales, Customer Service, and Editorial teams to refine operational processes and enhance merchant experience.
- Investigate and compile the data/insights for the market for weekly and monthly reviews with business teams.
- Directed data management initiatives for weekly and monthly regional reviews, leveraging Tableau to track key performance KPIs for 7+ market-level projects over 12 months.
QUALITY ASSURANCE SPECIALIST
GROUPON SHARED SERVICES SP. Z O.O.
Warsaw
04.2020 - 07.2020
- Provided insights to promote consistency in evaluation standards by setting up sessions, scoring evaluations, reviewing results, sending written summaries, and driving action plans.
- Collaborated with India-based QA team to conduct cross-branch calibration sessions, ensuring consistent evaluation standards.
- Reviewed red alerts per SOP, confirmed errors, and notified management of discrepancies to ensure timely resolution.
- Conducted evaluations for new hire training (nesting).
- Complete assigned business level evaluations based on defined scoring criteria, using RevealCX.
- Participated in projects assigned by QA TL or QA Manager, collaborating with QA team from India branch to align calibration processes.
MERCHANT SERVICE REPRESENTATIVE
GROUPON SHARED SERVICES SP. Z O.O.
Warsaw
03.2019 - 03.2020
- Delivered technical support and issue resolution for customer inquiries across multiple platforms, upholding stringent Legal and Risk compliance in all resolutions.
- Oversaw management of partner sensitive data, ensuring compliance with industry security standards.
- Coordinated with Sales, Customer Service, Editorial, and Finance departments to enhance merchant and customer service experience in line with business standards.
- Handled escalations for Resolution Team, addressing complex customer issues effectively.
- Created and piloted a system for deal launches and security evaluations.
- Developed and pilot-tested a new system for deal launches and security testing, improving operational efficiency and partner confidence.
CUSTOMER SERVICE AND SALES SPECIALIST WITH ITALIAN
B.P.O. POLAND SP. Z O.O. SP. K.
Warsaw
07.2018 - 02.2019
- Facilitated onboarding for over 150 Italian-speaking clients monthly by guiding new users through CRM software setup, resulting in a 20% faster adoption rate and a 15% increase in first-month customer satisfaction.
- Promoted products and identified opportunities for additional sales to increase revenue.
- Processed incoming orders and answered customer questions to enhance service delivery.
- Monitored inventory levels and coordinated with couriers for timely tracking of goods.
- Executed tasks to support team objectives.
Education
DIPLOMA AT GRAMMAR SCHOOL - CULTURAL HERITAGE COURSE
Liceo Classico Archita I.M.
Taranto, ItalySkills
- Workday and Salesforce administration
- HR policy compliance
- HR compliance
- Data governance
- BIC process mining
- Microsoft Excel modeling
- Excel functions
- Data cleaning and compilation
- Data visualization tools
- Google Suite applications
- Zendesk proficiency
- Digital document management
- Process improvement
- Cross-functional collaboration
- Problem solving
- Attention to detail
- AI qualification: Thriving in the Age of AI - Gold certificate
Languages
Italian
Native
Native
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Portuguese
Intermediate (B1)
B1
Timeline
Workforce Data Specialist, HR Specialist
AstraZeneca Pharma Poland Sp. z oo
09.2022 - Current
SENIOR REVETTING REPRESENTATIVES
GROUPON SHARED SERVICES SP. Z O.O.
10.2021 - 08.2022
PROCESS SPECIALIST
GROUPON SHARED SERVICES SP. Z O.O.
08.2020 - 09.2021
QUALITY ASSURANCE SPECIALIST
GROUPON SHARED SERVICES SP. Z O.O.
04.2020 - 07.2020
MERCHANT SERVICE REPRESENTATIVE
GROUPON SHARED SERVICES SP. Z O.O.
03.2019 - 03.2020
CUSTOMER SERVICE AND SALES SPECIALIST WITH ITALIAN
B.P.O. POLAND SP. Z O.O. SP. K.
07.2018 - 02.2019
DIPLOMA AT GRAMMAR SCHOOL - CULTURAL HERITAGE COURSE
Liceo Classico Archita I.M.