Hi, I’m
Arina Erkinbek Kyzy
SENIOR PROCESS EXECUTIVE
Krakow
Summary
Customer-minded professional committed to safety and service.
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Developed exceptional communication, conflict resolution, and multitasking skills in customer-centric environment. Excel in providing top-tier service and managing diverse tasks efficiently. Seeking to transition into new field, leveraging transferrable skills to deliver high-quality results.
Overview
5
years of professional experience
2
Languages
Work History
Cognizant Technologies Solutions
Senior Process Executive
11.2022 - Current
Job overview
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Conducted detailed data analyses for informed decision-making and proactive problemsolving.
- Provided strategic and operational recommendations for improvement across departments.
- Reported issues to higher management with great detail.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
ENGLISH ZONE
English Teacher
07.2021 - 12.2021
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
ALTYN ORDO
Hotel Front Desk Clerk
07.2020 - 06.2021
Job overview
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Education
WSB MeritoTorun, Poland
BBA from International Business Management
10-2023
Norwalk High SchoolNorwalk
High School Diploma
05-2020
Skills
Customer service
Timeline
Senior Process Executive
Cognizant Technologies Solutions
11.2022 - Current
English Teacher
ENGLISH ZONE
07.2021 - 12.2021
Hotel Front Desk Clerk
ALTYN ORDO
07.2020 - 06.2021
WSB Merito
BBA from International Business Management
Norwalk High School
High School Diploma