Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Arina Erkinbek Kyzy

SENIOR PROCESS EXECUTIVE
Krakow
Arina Erkinbek Kyzy

Summary

Customer-minded professional committed to safety and service.

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Developed exceptional communication, conflict resolution, and multitasking skills in customer-centric environment. Excel in providing top-tier service and managing diverse tasks efficiently. Seeking to transition into new field, leveraging transferrable skills to deliver high-quality results.

Overview

5
years of professional experience
2
Languages

Work History

Cognizant Technologies Solutions

Senior Process Executive
11.2022 - Current

Job overview

  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Conducted detailed data analyses for informed decision-making and proactive problemsolving.
  • Provided strategic and operational recommendations for improvement across departments.
  • Reported issues to higher management with great detail.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.

ENGLISH ZONE

English Teacher
07.2021 - 12.2021

Job overview

  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.

ALTYN ORDO

Hotel Front Desk Clerk
07.2020 - 06.2021

Job overview

  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.

Education

WSB Merito
Torun, Poland

BBA from International Business Management
10-2023

Norwalk High School
Norwalk

High School Diploma
05-2020

Skills

Customer service

Timeline

Senior Process Executive

Cognizant Technologies Solutions
11.2022 - Current

English Teacher

ENGLISH ZONE
07.2021 - 12.2021

Hotel Front Desk Clerk

ALTYN ORDO
07.2020 - 06.2021

WSB Merito

BBA from International Business Management

Norwalk High School

High School Diploma

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Arina Erkinbek KyzySENIOR PROCESS EXECUTIVE