ARKADIUSZ BOICETTA
Customer Service Specialist / Influencer Maketing Specialist
Tajęcina
Profil zawodowy
Customer-focused professional with over 8 years of experience in customer support and 4 years of experience in influencer marketing, social media operations and cross-functional coordination. Strong background in handling customer inquiries, resolving complaints, maintaining service quality standards, and supporting operational teams. Known for excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences. Well-oriented in e-commerce and the gaming industry.
Podsumowanie
4
4
years of post-secondary education
10
10
years of professional experience
Doświadczenie
Influencer Marketing Specialist
G2A.COM
2022.01 - 2026.04
- Managed end-to-end influencer partnerships, including sourcing and onboarding new influencers.
- Managed end-to-end collaboration with marketing agencies, including sourcing and onboarding new influencers.
- Developed and implemented influencer marketing campaigns based on defined objectives, leveraging market research, data analysis, and benchmarking to optimize performance and drive measurable results.
Marketing Audit Specialist
G2A.COM
2022.01 - 2026.03
- Audited campaign performance, verified deliverables and KPIs.
- Managed invoicing and payment reconciliation, maintained contractual and financial documentation.
- Ensured compliance with budget guidelines, and prepared data-driven reports to optimize marketing effectiveness.
- Identified and engaged potential software partners, managed partnership discussions, coordinated Trustpilot collaboration, and negotiated contract terms to establish long-term strategic relationships.
- Handled daily shift coordination to maintain continuous coverage and meet service-level targets.
- Contributed to gamification initiatives, supported mentorship programs, and participated in onboarding and training of new employees.
- Served as Acting Team Leader, supporting daily team coordination and overseeing operations.
- Managed customer inquiries and complaints across multiple social media platforms.
- Monitored engagement metrics and analyzed data to improve response time, customer satisfaction, and overall performance.
- Communicated directly with clients via social channels, maintaining consistent brand voice and high service standards.
Senior Social Media Support Specialist
G2A.COM
2018.01 - 2022.01
Social Media Support Specialist
G2A.COM
2016.01 - 2018.01
Wykształcenie
BA - English Philology
WYŻSZA SZKOŁA LINGWISTYCZNA W CZĘSTOCHOWIE
Poland 2015.01 - 2016.01
English Philology
NAUCZYCIELSKIE KOLEGIUM JĘZYKÓW OBCYCH "PROMAR INTERNATIONAL"
Poland 2012.01 - 2015.01
Umiejętności
- Project Management
- Problem Solving
- Work Under Pressure
- Social Media Support
- Time Management
- Effective Communication
- Critical Thinking
- Negotiating
LANGUAGES
Polski
Język ojczysty
English
Biegły
C2
Polish
Biegły
C2
Reference
Malwina Leniar, +48 507 693 708, malwina.leniar@g2a.com
Oś czasu
Influencer Marketing Specialist
G2A.COM
2022.01 - 2026.04
Marketing Audit Specialist
G2A.COM
2022.01 - 2026.03
Senior Social Media Support Specialist
G2A.COM
2018.01 - 2022.01
Social Media Support Specialist
G2A.COM
2016.01 - 2018.01
BA - English Philology
WYŻSZA SZKOŁA LINGWISTYCZNA W CZĘSTOCHOWIE
2015.01 - 2016.01
English Philology
NAUCZYCIELSKIE KOLEGIUM JĘZYKÓW OBCYCH "PROMAR INTERNATIONAL"
2012.01 - 2015.01