Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Links
Timeline
Generic
Arkadiusz Gańko

Arkadiusz Gańko

Sulejówek

Summary

Application Management & Support Analyst with over 7 years of experience in global collaboration platforms. Expertise in system administration and ITIL, providing advanced technical support and resolving complex integration issues. Achievements include significant improvements in user satisfaction and workflow optimization. Strong analytical skills drive operational efficiency and consistent enhancements in customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Application Management & Support Analyst

Danone
Warsaw
09.2024 - Current
  • Oversaw secure operation of collaboration platforms, including GitHub, Miro, and Asana.
  • Diagnosed integration issues to provide advanced technical support and minimize downtime.
  • Collaborated with IT teams to streamline ticket processes and improve efficiency.
  • Managed vendor relationships, coordinating contract renewals and evaluating licensing models.
  • Implemented security controls aligned with GDPR and ISO 27001 guidelines.

IT Analyst GRC

Seargin
Warsaw
01.2024 - 09.2024
  • Managed governance, risk, and compliance processes to align with industry standards.
  • Delivered advanced technical support for collaboration platforms, boosting operational efficiency.
  • Collaborated with cross-functional teams to optimize workflows and enhance user satisfaction.
  • Oversaw system administration tasks using tools such as Microsoft Azure and ServiceNow.
  • Implemented change management strategies to ensure smooth transitions with minimal disruption.

Senior IT Support Specialist

DSV - Global Transport and Logistics
Warsaw
01.2019 - 12.2023
  • Led quality and process management initiatives for L1 Service Desk operations to enhance efficiency.
  • Escalated complex cases to higher support tiers, ensuring timely resolutions and effective interdepartmental communication.
  • Managed user accounts and permissions within Active Directory, Exchange, and Citrix to optimize access controls.
  • Collaborated with cross-functional teams to implement ITIL best practices, improving support processes.
  • Developed and maintained documentation on troubleshooting procedures and system configurations to facilitate knowledge transfer.

Education

Magister (Mgr) - Homeland Security

Akademia Sztuki Wojennej
01.2018

Licencjat (Lic.) - Inżynieria Systemów Bezpieczeństwa

Akademia Obrony Narodowej
01.2016

Skills

  • Git and Python
  • PowerShell scripting
  • Project management tools
  • Asana and Miro
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Jira and Confluence
  • System administration and support
  • ServiceNow expertise
  • Microsoft Azure services
  • Active Directory management
  • Citrix virtualization
  • Windows Server 2018 administration
  • Veeva Quality Docs management
  • SAP Solution Manager proficiency
  • Technical support strategies
  • Change management processes
  • Collaboration tools expertise
  • Vendor relationship management
  • Governance and compliance practices
  • ITIL best practices implementation
  • Process improvement methodologies
  • Ticket management systems proficiency
  • Cross-functional collaboration skills
  • Problem-solving techniques
  • Effective communication skills
  • Attention to detail focus
  • Team coordination strategies
  • Documentation development skills
  • Application support services
  • Remote support capabilities

Websites

Certification

  • EFSET English Certificate 83/100 (C2 Proficient), EF SET, April 2023
  • ITIL Foundation v4, PeopleCert, December 2021

Languages

Polish, English, French, Mandarin

Languages

Polish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Beginner
A1

Links

https://www.linkedin.com/in/arkadiusz-gańko-5749b01b8/

Timeline

Application Management & Support Analyst

Danone
09.2024 - Current

IT Analyst GRC

Seargin
01.2024 - 09.2024

Senior IT Support Specialist

DSV - Global Transport and Logistics
01.2019 - 12.2023

Magister (Mgr) - Homeland Security

Akademia Sztuki Wojennej

Licencjat (Lic.) - Inżynieria Systemów Bezpieczeństwa

Akademia Obrony Narodowej
Arkadiusz Gańko