Arkadiusz Gierszewski

• Create help desk tickets, troubleshot and resolved desktop issues.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Answered questions and provided information to customers about new software or hardware.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Delivered onsite technical support for 150 employees.
• Provided online technical support to 1500 clients.
• Collaborated with HR department to design standardized onboarding processes and trainings
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Submitted service tickets for equipment maintenance requests.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular connection to Global Protect VPN
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Managed high levels of call flow
• Collaborated with colleagues in both domestic and international support facilities.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.
• Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
• Responded to faults in both LAN and WAN networks
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across company
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Used ticketing systems to manage and process support actions and requests.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Delivered network technology training to team members and end-users.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Resolve technical problems with network and devices

• Preparation of valuations, individual tenders
• Contact with clients
• Ordering goods for production
• Development of technical documentation of cut list, production list

• Assisted with developing and managing advertising campaigns.
• Maintained web page.
• Developed and promoted corporate brand, images and identity to media and public.
• Building and updating the website
• Ensuring the correct operation of the IT system in the company
• Staff training in the field of supported software
• Communication with foreign customers
• Business advertising
• Settlement of employees' working time
• RCP system monitoring
• Preparation of offers for foreign customers

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Installation of boilers in Poland and France
• Orders of materials needed for production and maintenance
• Contact with company clients
• Design, implementation and integration of industrial automation systems and computer supervision and control systems, both in Poland and abroad.
• Supervising and organizing work of 5-person team,
• Warranty / post-warranty inspections
• Ensuring the proper technical condition of the service department,
• Programming PLC controllers: Schneider-Electric,
• Programming / operation of PROFACE touch panels
• Programming of Hitachi-Omron inverters
• Development of existing automation systems,
• Construction of elecrtic control cabinets
• Preventing possible failures,
• Ordering spare parts
• Met with customers to discuss service needs and develop effective and practical solutions.
• Followed up with customers during and after installations to verify satisfaction.

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Trained and supported end-users with software, hardware and network standards and use processes.

• Staff training in field of supported software
• Offered troubleshooting of connectivity issues across networks
• Network administration and its continuous expansion

Building and updating the website

• Ensuring proper operation of IT system in company
• Training of staff in field of supported software
• Communication with foreign customers
• Advertising of company
• Representing Company in London
• Sales Representative in London