Arkadiusz Gierszewski
Chojnice
Summary
Seeking a dynamic position that leverages my interpersonal skills, exceptional time management, and problem-solving abilities. Dedicated and focused, I aim to propel core business growth through innovative IT solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
District Sanitary and Epidemiological Station.
10.2023 - Current
- Overseeing the entire IT infrastructure, including servers, network systems, and devices, ensuring seamless operation and minimal downtime.
- Managing servers with a focus on performance optimization, security, and routine maintenance.
- Implementing and maintaining comprehensive backup solutions and disaster recovery plans.
- Administering the Office 365 environment, including tenant management, user accounts, licenses, and security policies.
- Configuring and maintaining FortiGate firewalls to safeguard the network against external threats and ensure data protection.
- Providing advanced technical support to users, troubleshooting hardware, software, and network issues.
- Monitoring and enhancing system security through proactive management of antivirus solutions, firewalls, and access controls.
- Creating and maintaining detailed IT documentation, covering infrastructure, configurations, and procedural guidelines.
- Planning and executing IT-related procurement, working closely with vendors for hardware and software acquisitions.
- Leading projects focused on the adoption of new technologies and upgrades, ensuring alignment with organizational goals.
- Organizing and delivering training for staff on IT systems usage and best practices in cybersecurity.
End User Managed Services Engineer
MDS GLOBAL IT
01.2023 - 04.2024
- Provided remote 2nd 3rd line support for external users, ensuring prompt issue resolution
- Utilized FreshService ticketing system for efficient issue tracking and management
- Supported end-users across multiple Windows operating systems and Microsoft Office 365
- Installed, upgraded, and troubleshooted software and hardware components
- Conducted preventative maintenance on computers, laptops, and printers
- Diagnosed and resolved issues related to network connectivity and workstation hardware/software
- Provided smart hand support for peripheral and networking hardware
- Administered user accounts and licenses in Active Directory, Azure Entra ID/Intune, and Okta (SSO)
- Maintained professional communication with end-users regarding issue status and resolution
- Contributed to IT projects, collaborating with team members to achieve objectives
- Ensured compliance with IT documentation standards
- Monitored network alerts and addressed issues promptly
- Provided support for iOS/Android mobile devices and Intune Mobile Device Management
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices and software to set up work stations for employees
IT Support Specialist / IT Systems Administrator
Goodvalley
01.2018 - 12.2022
- Create help desk tickets, troubleshot and resolved desktop issues
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Answered questions and provided information to customers about new software or hardware
- Determined hardware and network system issues using proactive troubleshooting techniques
- Delivered onsite technical support for 150 employees
- Provided online technical support to 1500 clients
- Collaborated with HR department to design standardized onboarding processes and trainings
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Submitted service tickets for equipment maintenance requests
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular connection to Global Protect VPN
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Managed high levels of call flow
- Collaborated with colleagues in both domestic and international support facilities
- Assisted customers with product selection based on stated needs, proposed use and budget
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Translated complex technical issues into digestible language for nontechnical users
- Used ticketing systems to manage and process support actions and requests
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts
- Responded to faults in both LAN and WAN networks
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across company
- Wrote and reviewed tickets to request maintenance to various types of equipment
- Configured hardware, devices and software to set up work stations for employees
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Information Technology Specialist
Property Management Daria Sołtysińska
03.2013 - 01.2022
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
- Used ticketing systems to manage and process support actions and requests
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Delivered network technology training to team members and end-users
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Resolve technical problems with network and devices
Technologist / Offeror
KAEMDE
06.2016 - 09.2017
- Preparation of valuations, individual tenders
- Contact with clients
- Ordering goods for production
- Development of technical documentation of cut list, production list
Manager of the Biomass Boilers Service
Compte-For Tech sp z.o.o
10.2013 - 04.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Installation of boilers in Poland and France
- Orders of materials needed for production and maintenance
- Contact with company clients
- Design, implementation and integration of industrial automation systems and computer supervision and control systems, both in Poland and abroad
- Supervising and organizing work of 5-person team
- Warranty / post-warranty inspections
- Ensuring the proper technical condition of the service department
- Programming PLC controllers: Schneider-Electric
- Programming / operation of PROFACE touch panels
- Programming of Hitachi-Omron inverters
- Development of existing automation systems
- Construction of electric control cabinets
- Preventing possible failures
- Ordering spare parts
- Met with customers to discuss service needs and develop effective and practical solutions
- Followed up with customers during and after installations to verify satisfaction
Information Officer
Sdbygg&Mark AB
01.2013 - 04.2016
- Assisted with developing and managing advertising campaigns
- Maintained web page
- Developed and promoted corporate brand, images and identity to media and public
- Building and updating the website
- Ensuring the correct operation of the IT system in the company
- Staff training in the field of supported software
- Communication with foreign customers
- Business advertising
- Settlement of employees' working time
- RCP system monitoring
- Preparation of offers for foreign customers
Consultant of the IT Technical Hotline
NETIA
10.2009 - 04.2010
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices and software to set up work stations for employees
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified and repaired software and hardware to resolve technical issues
- Trained and supported end-users with software, hardware and network standards and use processes
Information Technology Specialist
Grafit
03.2008 - 06.2009
- Staff training in field of supported software
- Offered troubleshooting of connectivity issues across networks
- Network administration and its continuous expansion
Information Technology Specialist
Best - Food Spzoo
04.2006 - 09.2008
- Building and updating the website
- Ensuring proper operation of IT system in company
- Training of staff in field of supported software
- Communication with foreign customers
- Advertising of company
- Representing Company in London
Education
Bachelor of Science - Information Technology, IT in Management
Polytechnic Koszalin
Koszalin 01.2008
Skills
- User Support and Troubleshooting
- Software & Hardware Troubleshooting
- Administrating tenants and Office 365
- OneDrive
- SharePoint
- Teams Groups
- Zendesk
- ServiceDesk - Support
- Ticket System
- Service Desk Team Management
- 1st and 2nd Line IT Support
- On-site and Remote Support
- TeamViewer
- VNC
- Hardware and Software Configurations
- Users Account Administration
- Microsoft Active Directory
- Microsoft Endpoint management
- Printers and Peripherals installation configuration management - Printix App
- Troubleshooting Network Issues
- Network Infrastructure Support
- Online Chat Support
- Phone Support
- Device Installation and configuration
- Intune device enrolment
Certification
- Advanced course of programming SIEMENS controllers, Proface HMI programming and configuration course
- Internal Auditor Certificate of the Quality Management System ISO 9001: 2009
- Training - MS Excel - Overview of advanced tools - Altkom Akademia
- Training ITIL Foundation Certificate in IT Service Management - Altkom Akademia
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Senior IT Specialist
District Sanitary and Epidemiological Station.
10.2023 - Current
End User Managed Services Engineer
MDS GLOBAL IT
01.2023 - 04.2024
IT Support Specialist / IT Systems Administrator
Goodvalley
01.2018 - 12.2022
Technologist / Offeror
KAEMDE
06.2016 - 09.2017
Manager of the Biomass Boilers Service
Compte-For Tech sp z.o.o
10.2013 - 04.2016
Information Technology Specialist
Property Management Daria Sołtysińska
03.2013 - 01.2022
Information Officer
Sdbygg&Mark AB
01.2013 - 04.2016
Consultant of the IT Technical Hotline
NETIA
10.2009 - 04.2010
Information Technology Specialist
Grafit
03.2008 - 06.2009
Information Technology Specialist
Best - Food Spzoo
04.2006 - 09.2008
Bachelor of Science - Information Technology, IT in Management
Polytechnic Koszalin
Similar Profiles
Mason MerkelMason Merkel
Seasonal Fisheries Biologist at Muncie Sanitary DistrictSeasonal Fisheries Biologist at Muncie Sanitary District
Kody LewisKody Lewis
Mechanical Maintenance Intern at Central Contra Costa Sanitary DistrictMechanical Maintenance Intern at Central Contra Costa Sanitary District
Kody LewisKody Lewis
Mechanical Maintenance Intern at Central Contra Costa Sanitary DistrictMechanical Maintenance Intern at Central Contra Costa Sanitary District
Arkadiusz GierszewskiArkadiusz Gierszewski
IT Administrator at GoodvalleyIT Administrator at Goodvalley
Oleksandra NykonovychOleksandra Nykonovych
Coordinator and Translator at School In SwornegacieCoordinator and Translator at School In Swornegacie