ARKADIUSZ JANKOWSKI
T3 APPLICATION SUPPORT | TECHNICAL PROJECT MANAGER | IMPLEMENTATION & INTEGRATION
Żywiec
Profil zawodowy
Application Support, Implementation and Technical Project Management professional with 8+ years of experience across IT support, SaaS platforms, business applications, system integrations and customer-facing delivery. Currently responsible for L3 technical ownership across three application projects, acting as an escalation point for L2 support teams in Poland and Italy and coordinating resolution with Product Owners, developers, technical teams, stakeholders and local business units. Experienced in managing complex incidents and recurring problems, translating business needs into technical scope, coordinating cross-functional delivery and supporting initiatives from discovery and requirements through testing, go-live and stabilization. In parallel, working independently on B2B technology projects involving system migrations, ERP/CRM integrations and AI-driven customer communication solutions, combining Technical Project Management with hands-on integration analysis.
Podsumowanie
2
2
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Doświadczenie
T3 Application Support Specialist
Nowa Era Sp. z o.o.
2023.03 - Current
- Provide L3 technical ownership across three business-application projects, acting as the primary escalation point for L2 support teams operating in Poland and Italy.
- Lead investigation and coordination of complex incidents, recurring application problems and technically demanding support cases.
- Coordinate resolution across Product Owners, developers, technical teams, business stakeholders and local operational teams, ensuring clear ownership, priorities and next steps.
- Contribute to Scrum and PI planning activities, helping align technical work, application priorities and business expectations.
- Strengthen L1/L2 support capability through troubleshooting guidance, documentation, knowledge transfer, training and case-based learning.
- Reviewed and updated application support documentation, keeping information current and accessible.
- Implemented monitoring tools to proactively detect application anomalies, minimising downtime.
- Led root cause analysis investigations for product failures, implementing corrective actions to prevent recurrence.
Independent IT Consultant / Technical Project Manager & Integration Engineer
FitTechHub
2021.01 - Current
- Deliver B2B technology projects involving system implementations, integrations and migrations, combining client-facing project management with technical analysis and integration work.
- Oversee delivery of a business-system migration project from planning and scope definition through cutover and stabilization.
- Coordinate migration approach, data mapping, validation activities, dependencies and delivery risks.
- Work between customer stakeholders and technical teams to maintain alignment on requirements, priorities and implementation approach.
- Coordinate issue triage, testing, migration readiness and post-migration stabilization.
- Manage delivery and technical integration of an AI-based customer communication agent connected with WhatsApp and ERP/CRM/ticketing environments.
- Translate business use cases and customer-service scenarios into technical requirements, integration flows and acceptance criteria.
- Define APIs, data flows, triggers, system interactions and handover logic between AI-driven and human-operated processes.
- Coordinate customer stakeholders, developers and external technology providers throughout implementation and testing.
- Support integration analysis, API troubleshooting, UAT, go-live preparation and post-launch stabilization.
- Self-employed
Support Engineer II
Blue Yonder Poland Sp. z o.o.
2022.06 - 2023.02
- Provided second-line application support within WMS environments.
- Investigated application, configuration and data-related issues and escalated confirmed product defects to engineering teams.
- Worked with MSSQL databases, application configuration and automated system tasks.
- Maintained clear technical communication between support and engineering teams.
- Supported structured troubleshooting and resolution of technically complex incidents.
Implementation Technical Consultant
Perfect Gym Solutions S.A.
2021.02 - 2022.05
- Owned technical implementation workstreams for gym-management software from discovery and configuration through testing, go-live and early-life support.
- Conducted technical consultations with international customers and translated business processes into system configuration and implementation scope.
- Performed MSSQL-level changes required to align platform configuration with customer requirements.
- Supported system migrations and integrations involving POS systems, payment providers, access-control hardware and mobile applications.
- Coordinated delivery across Product, QA, B2C/B2B teams, Support and external providers.
- Managed implementation-related Jira and Salesforce cases and acted as a technical point of contact for customers throughout delivery.
T1 / T2 IT Support Specialist
Perfect Gym Solutions S.A.
2019.10 - 2021.01
- Resolved software, hardware and configuration issues in an international customer environment.
- Performed MSSQL database changes and supported recurring payment processes.
- Supported remote hardware installation and troubleshooting.
- Worked directly with developers through Jira to investigate and validate software issues.
- Created and maintained Knowledge Base and Confluence documentation.
- Supported onboarding and training of new employees.
IT Support Specialist
QVC Poland Global Services
Cracow
2018.06 - 2019.09
- Provided Tier 1 and Tier 2 technical support for internal employees and external vendors.
- Supported access management, complex troubleshooting and coordination with application teams and external technology providers.
- Participated in incident and outage coordination.
- Contributed to process improvements and operational documentation.
- Supported on-the-job training for new team members.
Wykształcenie
BSc - Management & Production Engineering
PWSZ in Gniezno
Gniezno 2013.01 - 2017.01
Umiejętności
- L3 Application Support & Escalation Ownership
- Support Leadership & Team Enablement
- Incident & Problem Management
- Technical Project Management
- Application Implementation & Integration
- Stakeholder & Business Communication
- Requirements Gathering & Scope Definition
- Cross-functional Delivery Coordination
- ERP / CRM / SaaS Environments
- REST APIs & Postman
- MSSQL / Relational Databases
- AWS Access, Roles & Permissions
- UAT, Go-Live & Stabilization
- Jira / Confluence
- Agile / Scrum
- Training & Knowledge Transfer
LANGUAGES
English
Advanced
C1
Polish
Proficient
C2
Social Media
linkedin.com/in/arkadiuszjankowski
Oś czasu
T3 Application Support Specialist
Nowa Era Sp. z o.o.
2023.03 - Current
Support Engineer II
Blue Yonder Poland Sp. z o.o.
2022.06 - 2023.02
Implementation Technical Consultant
Perfect Gym Solutions S.A.
2021.02 - 2022.05
Independent IT Consultant / Technical Project Manager & Integration Engineer
FitTechHub
2021.01 - Current
T1 / T2 IT Support Specialist
Perfect Gym Solutions S.A.
2019.10 - 2021.01
IT Support Specialist
QVC Poland Global Services
2018.06 - 2019.09
BSc - Management & Production Engineering
PWSZ in Gniezno
2013.01 - 2017.01