Arkadiusz Utko

2019.09-2022.09- R&D department engineer, acting as PM/TL: joined the company with a main goal to establish a dedicated team for microcontroller based products development.

• Built the team from the scratch, including hiring team members (job description, interviews, hiring process support).
• As a TL I was responsible for hiring, personal development plan of team members (including periodical reviews)
• Achievements: => created laboratory of electronics and measurement => created an automated production line for PCB boards (assembly, soldering, testing) => leader of two cross-tech projects (one with NCBiR supervision)- both successfully delivered
• PMI- on time delivery, milestones creation, progress reporting, budgeting (time, money) => cooperation with production team, sales, business subcontractors

2022.09-now- R&D Manager: was assigned with people manager responsibilities on top of my previous duties.

• Responsible for hiring and onboarding of new team members as well as fully cooperating with Board of Directors.
• Enhanced product quality by identifying gaps in existing research methodologies and implementing improvements.
• Fostered a culture of continuous improvement by promoting open communication, feedback, and learning opportunities within the team.
• Collaborated cross-functionally to drive innovation and integrate new technologies into development processes.
• Led multidisciplinary teams through complex projects from idea generation to final product delivery.
• Spearheaded technology evaluation efforts to determine feasibility for integration into current product lines or use in future developments.
• Optimized resource utilization by continuously assessing project needs, reallocating personnel as required to meet deadlines.

2010.07-2016.06 Service Delivery Manager: single point of contact for customer with regard to IT service delivery.

• Supporting German-speaking clients and transition projects for Germany/Austria region.
• Also supervising and coordinating different teams (technical competencies, service management) to ensure that the service is delivered within SLAs (Service Level Agreement) according to ITIL (ITIL v3 certified).
• Serving as a focal point with regard to escalations for the customer.
• Coordinating and accepting changes to the service as well as supervising service activation/deactivation process.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

2016.07-2018.12: Delivery Program Manager: Lead for Red/Underperforming Accounts program.

• Responsible for continuous service improvement of selected accounts and ensure that an improvement plan is designed and performed accordingly in order to meet agreed performance.
• Technologies: => Lean six-sigma => PMI
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Managed multiple strategic projects with numerous sub-projects or workstreams.

2019.01-2019.08: Infrastructure Solution Manager (Service Management)- strategic Sales / Engagement Team

• Pre-sales in the scope of Service Management and infrastructure in New Logo Deals (Strategic Outsourcing).
• Development of IBM technical solutions directly to customers using a combination of IBM and non-IBM offerings, services, labor, assets, ITSM tools, and ITIL Processes tailored to meet client business requirements.
• Delivery strategies for the engagement. Main focus - cloud solutions

• Acting as PM for CuDo (Customer Documentation) in R&D department.
• Responsible for creating, managing and publishing of customer documentation.
• Operating in the Agile mode in close cooperation with the dev/test teams (scrum).
• Technology: => Agile/scrum- early adoption in the organization