Armand Tshiwisa
Warsaw
Summary
Proven problem-solver and bilingual communicator, excelled at Allegro by efficiently managing high call volumes and ensuring customer satisfaction. Demonstrated expertise in customer communications and data integrity, significantly enhancing service quality. Skilled in both French and English, adept at resolving inquiries with positivity, showcasing exceptional call center experience and interpersonal abilities.
Overview
1
1
year of professional experience
Work History
Call Agent
Allegro
Warsaw (Remote)
03.2024 - 02.2025
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Connected callers with appropriate professional, department, or business.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
Education
Bachelor of Science - Computer Engineering
Vistula University
Warsaw, Poland03.2026
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- French and english speaker
Travel, football
I have traveled to several countries and I like to play football in my free times.
Languages
French
Native language
English
Advanced
C1
Timeline
Call Agent
Allegro
03.2024 - 02.2025
Bachelor of Science - Computer Engineering
Vistula University