Arnaud Fournier
Business Consultant | Project Manager | Operations Leader
Summary
Experienced Consultant and Project Manager with expertise in procurement , business transformation , and vendor management , complemented by a solid background in insurance. Proven track record in driving cost optimization , managing cross-functional projects , and delivering results in dynamic environments. AgilePM certified and currently pursuing PRINCE2 certification , aiming to further excel in strategic project management and operations leadership roles.
Overview
9
9
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Senior Consultant | Team Leader
EY
Warsaw
09.2022 - Current
- Guided business and organizational transformation as a trusted advisor in procurement , project management , and organizational matters , supporting clients and colleagues at executive levels
- Led a team of consultants within the Transformation & Delivery competency, mentoring junior colleagues to enhance their skills and drive project success
- Provided strategic consultation on procurement requirements, including vendor selection, contract negotiation, and cost optimization, delivering measurable results for clients
- Managed cross-functional teams (onsite and remote) to ensure high-quality deliverables aligned with procurement roadmaps and project timelines
- Collaborated with leadership to streamline recruitment processes and optimize operations
Project & Operations Manager
Solten Group
Prague
08.2020 - 09.2022
- Provided strategic consulting in interpreting and translation services, ensuring alignment with client needs and industry standards
- Led tender preparation and secured Framework Contracts (FWC) with public and private sector clients, managing delivery and fostering strong buyer relationships
- Sourced and negotiated with new providers for high-profile events like COP, ensuring quality and cost efficiency in new markets
- Optimized operations by integrating hybrid tools (Zoom, Interprefy, Interactio), contributing to the CRM overhaul for seamless virtual and hybrid events
- Managed logistics and technical support for events, ensuring smooth coordination across on-site and online operations
- Supervised and trained operations staff, interns, and new joiners, conducting performance reviews and driving continuous improvement
Insurance Expert
AXA (Hexaware Contractor)
Warsaw
02.2020 - 07.2020
- Assisted clients with insurance claims , guiding them through the declaration process and ensuring compliance with policy requirements
- Provided technical support for the company online platform, resolving client issues and ensuring smooth usage
- Coordinated damage assessments by collaborating with experts and repairers to deploy appropriate resources
- Educated clients on insurance coverage and guarantees , enhancing their understanding of policies and processes
Customer Service Representative
Accenture
Warsaw
09.2019 - 01.2020
- Processed repair orders and coordinated equipment logistics to minimize downtime
- Created accurate and prompt price quotations based on client requests
- Managed CRM and SAP systems to track orders, update records, and ensure seamless operations
- Monitored loaner equipment to maintain inventory levels and ensure timely returns
Resource Coordinator
Magnit
Warsaw
01.2019 - 07.2019
- Managed onboarding processes for new hires, ensuring seamless integration and compliance with company policies
- Processed expense reports and timesheets , maintaining accuracy and timely submissions for internal and external staff
- Provided global HR solutions , addressing employee inquiries regarding payroll, benefits, and procedures
- Oversaw CRM management , ensuring accurate records and efficient communication workflows
QA Test Engineer | Linguist
Samsung
Warsaw
08.2018 - 12.2018
- Performed localization tasks in French, Spanish, and English, ensuring accurate translations and user-friendly interfaces
- Conducted device testing , identifying and reporting bugs to enhance user experience and product functionality
- Resolved customer issues by providing technical support and guidance on device functionality and language settings
Insurance Consultant
Gan Assurances
Toulouse
01.2016 - 08.2017
- Managed CRM systems to track client interactions, ensuring timely follow-ups and maintaining strong relationships
- Conducted client consultations on Life, Health, and Property Insurance, tailoring solutions to individual needs and performing on-site risk assessments
- Oversaw claims processes , assisting clients with timely resolution and ensuring high satisfaction
- Conducted bank credit simulations , helping clients align borrowing options with insurance products to meet their financial goals
- Developed marketing strategies to target client segments, increasing sales and engagement
- Trained and supervised new team members , equipping them with essential skills for success
Skills
Soft Skills
Leadership & Team Management
Negotiation & Communication
Sales & Procurement Expertise
Adaptability & Multicultural Collaboration
Time Management & Prioritization
Technical Skills
Atlassian Suite : Jira Confluence Trello
Procurement Systems: SAP Ariba Akuiteo
Power Automate
Microsoft Office Suite : Word Excel PowerPoint Project Planner
Collaboration Tools: SharePoint MS Teams Mural
Generative AI Platforms : ChatGPT, Grok, Claude, etc
QlikView QlikSense
SAP
CRM Systems: Oracle Odoo Phoenix XTRF
Project management tools : Gantt X-Mind
Interpreting & Video Platforms: Zoom Webex Kudo Interprefy Interactio
Certification
Prince 2
Education
MBA - General Management
EMAS Business School
Russia 04.2001 -
Bachelor of Arts - Global Marketing
Coventry University
United Kingdom 04.2001 -
Associate of Applied Science - Insurance
Institut Rousseau
France 04.2001 -
Timeline
Prince 2
03-2025
AgilePM®
02-2024
Senior Consultant | Team Leader
EY
09.2022 - Current
Project & Operations Manager
Solten Group
08.2020 - 09.2022
Insurance Expert
AXA (Hexaware Contractor)
02.2020 - 07.2020
Customer Service Representative
Accenture
09.2019 - 01.2020
Resource Coordinator
Magnit
01.2019 - 07.2019
QA Test Engineer | Linguist
Samsung
08.2018 - 12.2018
Insurance Consultant
Gan Assurances
01.2016 - 08.2017
MBA - General Management
EMAS Business School
04.2001 -
Bachelor of Arts - Global Marketing
Coventry University
04.2001 -
Associate of Applied Science - Insurance
Institut Rousseau
04.2001 -