Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic
Arnaud Fournier

Arnaud Fournier

Business Consultant | Project Manager | Operations Leader

Summary

Experienced Consultant and Project Manager with expertise in procurement , business transformation , and vendor management , complemented by a solid background in insurance. Proven track record in driving cost optimization , managing cross-functional projects , and delivering results in dynamic environments. AgilePM certified and currently pursuing PRINCE2 certification , aiming to further excel in strategic project management and operations leadership roles.

Overview

9
9
years of professional experience
2
2
Certifications
5
5
Languages

Work History

Senior Consultant | Team Leader

EY
09.2022 - Current
  • Guided business and organizational transformation as a trusted advisor in procurement , project management , and organizational matters , supporting clients and colleagues at executive levels
  • Led a team of consultants within the Transformation & Delivery competency, mentoring junior colleagues to enhance their skills and drive project success
  • Provided strategic consultation on procurement requirements, including vendor selection, contract negotiation, and cost optimization, delivering measurable results for clients
  • Managed cross-functional teams (onsite and remote) to ensure high-quality deliverables aligned with procurement roadmaps and project timelines
  • Collaborated with leadership to streamline recruitment processes and optimize operations

Project & Operations Manager

Solten Group
08.2020 - 09.2022
  • Provided strategic consulting in interpreting and translation services, ensuring alignment with client needs and industry standards
  • Led tender preparation and secured Framework Contracts (FWC) with public and private sector clients, managing delivery and fostering strong buyer relationships
  • Sourced and negotiated with new providers for high-profile events like COP, ensuring quality and cost efficiency in new markets
  • Optimized operations by integrating hybrid tools (Zoom, Interprefy, Interactio), contributing to the CRM overhaul for seamless virtual and hybrid events
  • Managed logistics and technical support for events, ensuring smooth coordination across on-site and online operations
  • Supervised and trained operations staff, interns, and new joiners, conducting performance reviews and driving continuous improvement

Insurance Expert

AXA (Hexaware Contractor)
02.2020 - 07.2020
  • Assisted clients with insurance claims , guiding them through the declaration process and ensuring compliance with policy requirements
  • Provided technical support for the company online platform, resolving client issues and ensuring smooth usage
  • Coordinated damage assessments by collaborating with experts and repairers to deploy appropriate resources
  • Educated clients on insurance coverage and guarantees , enhancing their understanding of policies and processes

Customer Service Representative

Accenture
09.2019 - 01.2020
  • Processed repair orders and coordinated equipment logistics to minimize downtime
  • Created accurate and prompt price quotations based on client requests
  • Managed CRM and SAP systems to track orders, update records, and ensure seamless operations
  • Monitored loaner equipment to maintain inventory levels and ensure timely returns

Resource Coordinator

Magnit
01.2019 - 07.2019
  • Managed onboarding processes for new hires, ensuring seamless integration and compliance with company policies
  • Processed expense reports and timesheets , maintaining accuracy and timely submissions for internal and external staff
  • Provided global HR solutions , addressing employee inquiries regarding payroll, benefits, and procedures
  • Oversaw CRM management , ensuring accurate records and efficient communication workflows

QA Test Engineer | Linguist

Samsung
08.2018 - 12.2018
  • Performed localization tasks in French, Spanish, and English, ensuring accurate translations and user-friendly interfaces
  • Conducted device testing , identifying and reporting bugs to enhance user experience and product functionality
  • Resolved customer issues by providing technical support and guidance on device functionality and language settings

Insurance Consultant

Gan Assurances
01.2016 - 08.2017
  • Managed CRM systems to track client interactions, ensuring timely follow-ups and maintaining strong relationships
  • Conducted client consultations on Life, Health, and Property Insurance, tailoring solutions to individual needs and performing on-site risk assessments
  • Oversaw claims processes , assisting clients with timely resolution and ensuring high satisfaction
  • Conducted bank credit simulations , helping clients align borrowing options with insurance products to meet their financial goals
  • Developed marketing strategies to target client segments, increasing sales and engagement
  • Trained and supervised new team members , equipping them with essential skills for success

Skills

Soft Skills

Certification

Prince 2

Education

MBA - General Management

EMAS Business School
Russia
04.2001 -

Bachelor of Arts - Global Marketing

Coventry University
United Kingdom
04.2001 -

Associate of Applied Science - Insurance

Institut Rousseau
France
04.2001 -

Timeline

Prince 2

03-2025

AgilePM®

02-2024

Senior Consultant | Team Leader

EY
09.2022 - Current

Project & Operations Manager

Solten Group
08.2020 - 09.2022

Insurance Expert

AXA (Hexaware Contractor)
02.2020 - 07.2020

Customer Service Representative

Accenture
09.2019 - 01.2020

Resource Coordinator

Magnit
01.2019 - 07.2019

QA Test Engineer | Linguist

Samsung
08.2018 - 12.2018

Insurance Consultant

Gan Assurances
01.2016 - 08.2017

MBA - General Management

EMAS Business School
04.2001 -

Bachelor of Arts - Global Marketing

Coventry University
04.2001 -

Associate of Applied Science - Insurance

Institut Rousseau
04.2001 -

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Arnaud FournierBusiness Consultant | Project Manager | Operations Leader