Summary
Overview
Work History
Education
Skills
Language
Interests
Declaration
Timeline
Generic
ARPITA BANERJEE

ARPITA BANERJEE

Wczasowa 5, Huta Minska,14

Summary

Results-oriented professional with a diverse skill set applicable across industries. Leveraging analytical thinking, effective communication, and leadership prowess to drive successful outcomes. Proven track record of achieving and surpassing goals through strategic problem-solving and collaboration. Committed to ongoing learning and staying abreast of emerging trends, eager to contribute dynamic skills and a passion for excellence to a challenging role within your esteemed organization.

Overview

8
8
years of professional experience

Work History

Customer Service Executive

Foundever
08.2022 - 03.2023
  • Responded to customer inquiries and complaints via email in a timely manner.
  • Investigated customer issues and provided resolutions to problems while consistently meeting customer satisfaction goals.
  • Assisted customers in resolving their issues and provided product and service information.
  • Maintained a high level of customer satisfaction by responding to all customer inquiries and requests promptly and accurately.
  • Analyzed customer feedback and identified areas for improvement in customer service processes.

Game Tester (Part-Time)

Lionbridge
06.2022 - 02.2023
  • Developed comprehensive testing plans for game levels and scenarios to ensure functionality, accuracy, and quality.
  • Utilized bug tracking systems to report and track issues during testing process.
  • Evaluated game play and user interface for accuracy, completeness, and usability.
  • Provided feedback to developers to improve game play, user interface, and graphics.
  • Performed regression testing to ensure existing features are not affected by new changes.

Front Office Executive

B. DURGA REDDY INFRASTRUCTURES PRIVATE LIMITED
12.2014 - 01.2017
  • Managed front desk operations, ensuring a welcoming atmosphere and providing exemplary customer service to clients, visitors, and staff.
  • Responded promptly to inquiries, resolved issues efficiently, and consistently exceeded customer expectations.
  • Handled a variety of administrative tasks, including managing phone calls, scheduling appointments, and coordinating meetings to ensure smooth day-to-day operations.
  • Assisted in training new front office staff, ensuring a smooth transition and adherence to company procedures.
  • Utilized various office software and systems for tasks such as scheduling, document preparation, and data entry.

Education

Diploma - Agriculture

Lovely Professional University
Punjab, India
11.2020

Certificate - Polish Language Course

Szkoła Języka Polskiego Together
Warszawa
11-2026

Bachelor of Arts - Business

Vistula University
Warszawa
04-2026

Skills

  • Proficient in MS Office
  • Analytical problem-solving
  • Effective time management
  • Customer Service
  • Customer engagement
  • Collaborative teamwork
  • Data analysis proficiency
  • Critical thinking

Language

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Polish
Beginner (A1)

Interests

  • Learning new skills
  • Dancing
  • Adventure Sports
  • Reading

Declaration

I hereby give consent for my data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). I also consent to the process of my personal data for the purposes of any future recruitment processes.

Timeline

Customer Service Executive

Foundever
08.2022 - 03.2023

Game Tester (Part-Time)

Lionbridge
06.2022 - 02.2023

Front Office Executive

B. DURGA REDDY INFRASTRUCTURES PRIVATE LIMITED
12.2014 - 01.2017

Diploma - Agriculture

Lovely Professional University

Certificate - Polish Language Course

Szkoła Języka Polskiego Together

Bachelor of Arts - Business

Vistula University

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ARPITA BANERJEE