Arsalaan Ahmed

Project : TikTok – Concentrix CVG

• Supported TikTok sellers across Europe by resolving issues related to order management, listing products, shipping, and payment processing.
• Assisted in onboarding new sellers and ensuring compliance with TikTok Shop policies.
• Acted as a liaison between sellers and internal teams to troubleshoot platform-related bugs and policy disputes.
• Delivered professional support through email, chat, and internal ticketing systems while maintaining high satisfaction scores.

Project: Ryanair – Concentrix CVG

• Assisted passengers with flight bookings, modifications, cancellations, refund requests, and online check-in support across multiple European markets.
• Delivered accurate information regarding baggage policies, visa requirements, and boarding procedures, ensuring smooth travel experiences.
• Resolved escalated cases related to delays, technical issues, and customer complaints with professionalism and empathy.
• Maintained data accuracy and followed GDPR compliance protocols while handling sensitive personal and payment information.
• Met key performance indicators (KPIs) such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT) consistently.
• Communicated effectively with a multilingual customer base using both email and live chat platforms.

• Responsible for the production and maintenance of PLC and Polyurethane Automatic Direct Injection Machines.
• Gained hands-on experience with industrial automation and control systems.
• Supported routine inspections, system testing, and troubleshooting to ensure continuous and efficient operation.
• Collaborated with engineering teams to optimize machine performance and reduce downtime.