Arshiya Naaz Shaikh
Scarbough
Summary
Accomplished Logistics Manager with a proven track record at Patel Tours And Travels, enhancing customer satisfaction and optimizing transportation routes for improved on-time delivery rates. Skilled in supply chain management and adept at team leadership, consistently fostering professional growth. Demonstrates exceptional operational management abilities, ensuring regulatory compliance and efficient distribution management.
Overview
4
4
years of professional experience
Work History
Logistics Manager
Patel Tours And Travels
09.2021 - 10.2023
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
Customer Service Executive
Tech Mahindra
10.2019 - 07.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
Pg Diploma In Logistics & Supply Chain Management - Logistics And Supply Chain Management
Business Collage Torronto
Torronto 08-2025
Bachelor of Commerce - Accounting And Finance
New LJ Commerce Collage
Ahmedabad 04-2022
High School Diploma -
St Xavier's School
Ahmedabad 03-2019
Skills
- Shipping and receiving
- Warehouse management
- Distribution management
- Supply chain management
- Team management
- Operational management
Languages
Hindi
Native language
English
Advanced
C1
Gujarati
Proficient
C2
Timeline
Logistics Manager
Patel Tours And Travels
09.2021 - 10.2023
Customer Service Executive
Tech Mahindra
10.2019 - 07.2021
Pg Diploma In Logistics & Supply Chain Management - Logistics And Supply Chain Management
Business Collage Torronto
Bachelor of Commerce - Accounting And Finance
New LJ Commerce Collage
High School Diploma -
St Xavier's School
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