Artur Janczur
Head Of Retail Banking
Frankfurt,Hessen, Germany
Summary
Business leader with international environment experience and expertise in creating and launching strategies in the banking sector;
Results-oriented manager with practice in product development through setting product strategies and operational implementation of business strategies and highly adaptive attitude within change management skills;
Accomplished leader with team building skills and people management in many roles e.g. Process owner with proven efficiency results (LEAN Management);
Credit risk analysis experience as a member of credit committees with knowledge and experience in creating credit policies and operational credit risk procedures;
Operational implementation of business strategies, qualified in management in creating and utilizing technologies (building in-house systems e.g. Workflows, knowledge databases, sales support tools, online applications);
Digital channels and solutions leader and business owner (e.g. Implementation of Google Pay, Apple Pay, BLIK - a mobile payment method available in Poland, 3D Secure 2.0, new app: BS PAY).
Overview
24
24
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Head of Retail Banking Department
Bank BPS S.A.
1 2014 - Current
- Business owner of strategic projects in digitalization: improvement of internet banking system, building a new banking application, implementation of new processes within call center
- Product owner (agile project management) of online system to apply for a personal bank accounts and/or cash loans with online identity verification (KYC) and remote contracting using a digital signature (eIDAS)
- Business owner of PSD2 project (managing multi-department team with which is creating and launching changes in business strategy and building a new technological solutions)
- Business leader of PAD project responsible for designing new products, processes, supervise preparing operational procedures, launching changes in core system and new designed solution which support new processes
- Mainly responsible for creating and launching successfully a new business and products strategy to increase profitability and customers’ portfolio about 25% YTY combined with development and implementation of operational procedures, implementation or changing processes and creation supporting tools for sales and operational forces
- Led cross-functional division of experts (incl
- Product, Process, Marketing, Sales Support, Analyst) who successfully implemented new acts of law (banking law, Civil Code and other laws) and recommendations of Financial Supervision Authority in internal procedures and customer connected documents, preparing systems changing to adopt to new law and business strategy assumptions (launched over 40 of new profitable products and changes in the offer with achieved profitability 10% - 40%)
- Co-created annual budget assumptions, including the creation of a marketing plan to execute on bank strategy and budget including designing and implementation of cost reduction policy, a new performance assessment, new types of product promotions and implementing new price policy.
Head of Retail Banking Credit Products Management Department
DnB BANK POLSKA S.A.
01.2008 - 01.2013
- Managed team with which created and successfully launched business, sales and product strategy to increase profitability and customers’ portfolio of Retail Banking Business Line in product management area from PLN 0,7 MLN in 2008 up to PLN 12 MLN in 2012 through business line strategy development to change the bank profile and boosted product sale volume by 600% in 4 years by implementing new credit products based on co-created credit policy
- Created, tested, and launched a new workflow system with Oracle Corp
- Which supported operational goals of business strategy in process management (with external access for brokers)
- Optimized credit product sales and post-sales processes through designing, preparing operational procedures, launching and supervising as Business Process Owner to achieve decreased SLA by 40% with a project budget of PLN 2 MLN through delivering a credit workflow system which simplified and partially automated loans granting processes
- Led the project of Norwegian owner to create and manage the New Services Model to adjust processes for individual customers as a result of implementing a new strategy based on the sale of the Retail Banking part of the bank including the branches network – achieved changes in over 50 processes with reducing number of process parties around 65% less and cutting costs around 80%.
Credit Products Development Team Manager
DnB BANK POLSKA S.A.
01.2008 - 01.2011
- Co-created, re-defined and launched credit policy, business processes and tools according to results of post-merger analysis
- Contributed and managed in product management side the project of optimization of loan grating process to achieve decreased SLA by 80% and increased productivity by about 50% through enhancing productivity and time efficiency with LEAN Management methodology
- Created and supervised product strategies which placed the offer of mortgage loans in many categories (e.g
- Price, process, pro-customer approach, wide purposes product) on the top in many rankings (e.g
- In 2011 Bankier - 1st place – the best offer of mortgage without down payment, in 2011 COMPERIA 1st place best offer of mortgage loans in PLN)
- Boosted product profitability by 90% (PLN 9 MLN) in first year (2011) and brought revolving profit on credit portfolio of PLN 2 MLN by introducing insurance products to the market combined with credit products (bundle sale).
Head of Product Management Team
BNP PARIBAS POLSKA S.A.
01.2000 - 01.2008
- Participated in merger project (FORTIS Bank and DOMINET Bank) as leader of consumer finance team, responsible for analyses of business model, credit risk policy, distribution channels
- Improved SLA by around 50% in total and in some operational tasks by around 80% by implementing a new workflow system including preparation of system requirements, cost analysis, creating process
- Created, introduced and launched a new credit policy for mortgage loan that increased volume of sales and increased mortgage portfolio from PLN 180 MLN in 2004 up to PLN 1,8 BLN in 2008
- Supervised and co-created multi-year development plans related to target segment selection, products and processes, pricing policies and market positioning in retail customers credit area.
Education
MBA -
Oxford Brookes University
10.2005 - 06.2008
Bachelor of Arts - Finance Management
Oxford Brookes University
10.2003 - 06.2005
Skills
Product and services launch
Business Process Design
Performance Measurement
Performance Analysis
Problem-Solving
Team Management
Business Transformation
Product Requirements
Retail Banking
Growth Strategies
Product Marketing
New Product Rollout
Professional Experience Summary
Business leader with international environment experience and expertise in creating and launching strategies in banking sector. Results oriented manager with practice in product development through setting products strategies and operational implementation of business strategies and highly adaptive attitude within change management skills. Accomplished leader with team building skills and people management in many roles e.g. Processes Owner with proven efficiency results (LEAN Management). Credit risk analysis experience as a member of credit committees with knowledge and experience in creating credit policies and operational credit risk procedures. Operational implementation of business strategies, qualified in management in creating and utilizing technologies (building in-house systems e.g. workflows, knowledge data bases, sales support tools, on-line applications). Digital channels and solutions leader and business owner (e.g. implementation of Google Pay, Apple Pay, BLIK - a mobile payment method available in Poland, 3D Secure 2.0, new app: BS PAY).
Training
- Harvard Leadership Academy, 3 months, Harvard Business School, 2006
- Building of bank strategy, French Institute of Economy, 2005
- Insurance - property, loss, fire and life insurance, Metropolitan Life Insurance Company, 2004
- Methods and technics of group training, Fortis Bank Polska, 2003
- Psychology of business relationship, DOOR Training, 2000
Certification
Harvard Leadership Academy
Timeline
Head of Retail Banking Credit Products Management Department
DnB BANK POLSKA S.A.
01.2008 - 01.2013
Credit Products Development Team Manager
DnB BANK POLSKA S.A.
01.2008 - 01.2011
Harvard Leadership Academy
06-2006
MBA -
Oxford Brookes University
10.2005 - 06.2008
Building of bank strategy
07-2005
Bachelor of Arts - Finance Management
Oxford Brookes University
10.2003 - 06.2005
Psychology of business relationship
05-2002
Head of Product Management Team
BNP PARIBAS POLSKA S.A.
01.2000 - 01.2008
Head of Retail Banking Department
Bank BPS S.A.
1 2014 - Current
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