Artur Kowalczyk
London, UK
Summary
Aiming to join a leading hospitality group, bringing a commercially oriented leadership role, that could contribute the organization with a strong management background and a creative, positive energy. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
INTERIM GENERAL MANAGER
Jagoliaa Management Ltd.
01.2014 - Current
- Delivered support to internal stakeholders by implementing compliance management system, including risk analysis, identification of process faults and legal requirements
- Trained sales team and managed logistics and business operations in the industrial industry, been accountable for revenue stream flows on a multiple of new and existing projects
- Identified new business targets, integrated sales, finance and legal issues in various projects, build strong relationships with customer’s share and stake holders.
- Implemented operational strategies and effectively built customer and employee loyalty.
BOARD MEMBER PROXY
Destra Sp. z o.o.
10.2008 - 12.2014
- Responsible for business management and focused on managing company’s P&L, cost control and revenue drive during a multi field asset redevelopment process
- Implemented a business strategy to achieve KPI goals in the facility’s Strategic Business Unit scorecard
- Authorized new employee recognition programs and reduced customers complaints by ensuring that staff strictly followed customer service guidelines
- Successfully focused on utilizing storage space to new customers as well as developing and strengthening relationships with key lease accounts, which later helped Investor to successfully place company on the market and vendor it to new owners.
FACILITY MANAGER
Formes Polska Sp. z o.o.
04.2002 - 05.2008
- Lead introduction of French boutique brand of apparel fashion clothing to Poland and defined a market strategy for specialty apparel business
- Covered a rollout of two boutiques in the country (Arkadia Warsaw, Stary Browar Poznan)
- Responsible for general business operations, including B2C sales, P&L management and purchasing, but also training of boutique staff, setting and monitoring of daily sales targets.
- Evaluated facility operations and personnel for safety and health regulations compliance.
KEY ACCOUNT MANAGER
Intrum Justitia Polska Sp. z o.o.
04.2000 - 03.2002
- Drove sales targets and business development of NPL’s (Non-Performing Loans) and debt collection across multiple fields in B2B market of central Poland
- Reported directly to local Sales Director.
- Built and maintained strong client relationships to drive business growth
Education
MBA – Executive Master of Business Administration -
University of Minnesota, USA Organized Jointly With The Warsaw School of Economics, Poland
Minnesota, USA01.2003
LL.M. – Master of Law and Administration - Trade Finance
University of Warsaw
Warsaw, Poland01.1997
Skills
- Operations Oversight
- Quality Management
- Staff Supervision
- Customer Relationship Management
- Expense Control
- Project Management
Hobbies And Personal Interests
Diving (PADI Master Diver), yachting (Sea Skipper), skiing, passionate about quality leisure and family travel, interested in architecture, international politics and relations, ecologically conscious and socially responsible, being involved in various NGO’s and non-profit activities (over 10 years of experience in a social housing association)
Training And Professional Development
- PMI Poland Chapter, Warsaw, Poland, Scheduling and Cost Control
- PMI Poland Chapter, Warsaw, Poland, Managing Projects
- Institute for Business Development, Warsaw, Poland, Modular training for Supervisory Board Members with an emphasis on legal, financial and corporate governance aspects.
- Bureau Veritas, Warsaw, Poland, An ISO assessment training course preparing for Internal Quality Management System Auditor.
Personal Information
Nationality: Polish (EU)
Languages
Polish
Native language
English
Proficient
C2
German
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
INTERIM GENERAL MANAGER
Jagoliaa Management Ltd.
01.2014 - Current
BOARD MEMBER PROXY
Destra Sp. z o.o.
10.2008 - 12.2014
FACILITY MANAGER
Formes Polska Sp. z o.o.
04.2002 - 05.2008
KEY ACCOUNT MANAGER
Intrum Justitia Polska Sp. z o.o.
04.2000 - 03.2002
MBA – Executive Master of Business Administration -
University of Minnesota, USA Organized Jointly With The Warsaw School of Economics, Poland
LL.M. – Master of Law and Administration - Trade Finance
University of Warsaw
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