Ashish Kumar

• Spearheaded strategic projects aimed at enhancing the overall value proposition for clients, ultimately contributing to increased revenue growth and customer satisfaction.
• Program manage large consulting/advisory engagements for digital workplace.
• Advised Client Executives on digital workplace strategy and roadmap.
• Led large-scale digital workplace transformation programs, collaborating with multiple stakeholders and service providers.
• Experience in setting, transition and operating Digital Workplace Services, managing multiple tracks Daas, HAM, SIAM, Field Services, Workstation, Service Desks.
• Provided architectural solutions, scope definition, and technology differentiation.
• Managed diverse stakeholders and ensured alignment with business needs.
• Mitigated potential account attrition risks by addressing concerns proactively and collaborating with stakeholders to develop action plans.
• Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
• Monitored key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.

Managed a Team of 40 Team members and 2 Team Leaders.

SLA Management

Focus on SLA Management, Improving SLAs, VIP Customer handling

Knowledge Management, Quality Management and Customer Satisfaction

Regional Team meeting and connect with customer.

Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
Monitored system performance indicators to proactively identify potential issues before they escalated.
Participated in IT projects supporting infrastructure improvements or new product launches.
Created effective solutions for recurring issues, preventing future occurrences of similar problems.

Handling Customer queries related to Network.

Meeting Daily, Weekly and Monthly Targets of Productivity

Customer Satisfaction.